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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198016446
Report Date: 03/20/2024
Date Signed: 03/20/2024 09:58:50 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/28/2023 and conducted by Evaluator Jeanette Estrada
COMPLAINT CONTROL NUMBER: 54-CC-20231228080951
FACILITY NAME:CORTEZ FAMILY CHILD CAREFACILITY NUMBER:
198016446
ADMINISTRATOR:CORTEZ, MARIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(714) 287-3909
CITY:NORWALKSTATE: CAZIP CODE:
90650
CAPACITY:14CENSUS: 4DATE:
03/20/2024
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Licensee Maria Cortez TIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Facility did not provide a safe environment
Uncleared adult on the premises
INVESTIGATION FINDINGS:
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Licensing Program Analyst Jeanette Estrada and Jonnisha Culbert conducted an unannounced complaint inspection at the facility. The purpose of this inspection is to deliver findings for the above allegations for complaint received 12/28/23. There were 4 children and 2 cleared adults present during the inspection. Licensee provided a tour of the facility.
During the investigation LPA conducted conducted interviews with the Licensee, Assistant provider, parents and the alleged uncleared adult named in the report. The alleged uncleared adult named in the report is excluded individual Oscar Cortez. Licensee stated Oscar Cortez does not reside in the home and has not been present at the facility during hours of operation. Oscar Cortez denies being present at the facility during operating hours and states he only visits on the weekends. Per Assistant provider, no uncleared adults have been present at the facility to her knowledge. Per Licensee, facility operating hours are Monday to Friday 6:30 AM to 6:00 PM. Per Licensee, children present do not have access to off limit areas during operating hours.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20231228080951
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: CORTEZ FAMILY CHILD CARE
FACILITY NUMBER: 198016446
VISIT DATE: 03/20/2024
NARRATIVE
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page 2
Per assistant provider, children present during operating hours are limited to only the on limits day care areas and are supervised at all times. LPA did not observe any unsafe items in the facility during visits conducted. Parent interviews did not corroborate the allegations.
Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with Licensee Maria Cortez.
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2