198016602-6-16-2023-33-CC-BVON-CTDLJG-20230703084756

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198016602
Report Date: 06/16/2023
Date Signed: 06/16/2023 11:45:39 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/18/2023 and conducted by Evaluator Lilli Babcock

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20230518123701

FACILITY NAME:	GUERRERO FAMILY CHILD CARE		FACILITY NUMBER:	198016602
ADMINISTRATOR:	GUERRERO, ESTELA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(626) 824-5665
CITY:	COVINA	STATE: CA	ZIP CODE:	91722
CAPACITY:	14	CENSUS: 3	DATE:	06/16/2023
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Estela Guerrero Licensee		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Staff inappropriately directed a child to pull up shirt
Facility staff inappropriately picks on daycare child
Licensee inappropriately spoke to a daycare child

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs) Lilli Babcock and Mary Silva conducted an unannounced follow-up complaint inspection to deliver findings on the above allegation. A COVID risk assessment was conducted upon entry and appropriate PPE was used by LPAs. LPAs met with Licensee, Estela Guerrero to whom the reason for the visit was explained. Licensee guided LPAs on a tour of the facility. LPA observed three (3) children and one (1) staff present at the facility during this inspection.

During this investigation LPAs conducted interviews with Licensee, one (1) staff, six (6) children, and eight (8) day care parents. LPAs also obtained documents related to the complaint allegation, including but not limited to, a copy of the Facility Roster (LIC 9040).

Allegation #1: Staff inappropriately directed a child to pull up shirt

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:	DATE: 06/16/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20230518123701

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: GUERRERO FAMILY CHILD CARE	FACILITY NUMBER: 198016602
	VISIT DATE: 06/16/2023

NARRATIVE

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According to the allegation, Staff #1 (S1) told Child #1 (C1) to pull up their shirt because C1 was thought to be hiding a cell phone. Licensee, Staff #1, and children interviewed stated cell phone usage is not allowed at the facility. C1 stated, S1 “told me to put away my phone. I went into the bathroom and
sneaked and got my phone…and was about to put my phone back”. C1 stated S1 told C1, “Lift up your shirt”. C1 stated they did not lift their shirt.

During interviews S1 was asked if they have asked a child to lift their shirt to
show if they were hiding a cell phone. S1 state “No”. Children interviewed stated they
did not observe anyone trying to hide a cell phone under their shirt. Licensee stated although she did not ask S1 if they asked C1 to lift their shirt, she does not think S1 would ask C1 to lift her shirt. Parents interviewed stated they are happy with the care being provided to their child(ren).

Allegation #2: Facility staff inappropriately picks on daycare child

Complaint alleges the licensee blames C1 for incidents and not the other children. Complaint states the licensee discriminates against C1 as C1 is the only African American child. During interviews Staff #1 stated she treats everyone equally. Licensee denies staff inappropriately pick on C1 or any children in care. Children interviewed stated all the children are treated the same. Parents interviewed stated they are happy with the care being provided to their child(ren).

Allegation #3: Licensee inappropriately spoke to a daycare child

Complaint alleges the licensee told C1 to not kiss their brother on the lips and licensee told C1 “Do not do that. My parents do not like that.” Licensee stated she asked the parent of C1 is it was OK for C1 to kiss her brother on the lips, but did not have any other conversation regarding the matter. No disclosures were made by Staff #1 or children regarding the licensee inappropriately speaking to children. Parents stated they are happy with the care being provided to their children and do not have any concerns regarding the facility.
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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:	DATE: 06/16/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2023

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20230518123701

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: GUERRERO FAMILY CHILD CARE	FACILITY NUMBER: 198016602
	VISIT DATE: 06/16/2023

NARRATIVE

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Based on interviews with staff, children, and parents, there was no supporting evidence to validate the allegations. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

There were no deficiencies cited on the above-mentioned allegations per California Code of Regulations Title 22.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of
$100.
Exit interview conducted and report was reviewed with Licensee, Estela Guerrero.
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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:	DATE: 06/16/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2023

LIC9099 (FAS) - (06/04)

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