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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198016764
Report Date: 11/09/2023
Date Signed: 11/09/2023 10:31:57 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/03/2023 and conducted by Evaluator Roxana Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20231003160025
FACILITY NAME:AKITOI LEARNING CENTER LLCFACILITY NUMBER:
198016764
ADMINISTRATOR:ZULLY CORTEZFACILITY TYPE:
850
ADDRESS:1824 CENTRAL AVENUETELEPHONE:
(626) 283-5542
CITY:SOUTH EL MONTESTATE: CAZIP CODE:
91733
CAPACITY:98CENSUS: 31DATE:
11/09/2023
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Kenia Villegas, Site Supervisor TIME COMPLETED:
10:00 AM
ALLEGATION(S):
1
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9
Staff did not ensure reporting requirements were followed
Staff do not ensure adequite supervision is provided to children in care
Staff do not allow childrens responsible parties to observe classrooms while children are in session
INVESTIGATION FINDINGS:
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An unannounced inspection was conducted by Licensing Program Analyst (LPA) Roxana Lopez on 11/9/2023. A COVID risk assessment was conducted. The purpose of this inspection is to provide the findings of the complaint investigation which was received on 10/03/2023. LPA met with Kenia Villegas, Site Supervisor to whom the purpose of the inspection was announced. Census was taken.

Throughout the course of the investigation, interviews were conducted with staff and parents. LPA also reviewed and obtained copies of children’s rosters, personnel reports and other documentations.

Per initial complaint report, the complainant reported that Child # 1 would have constant incidents of getting hurt by either themselves or others. Per complainant Child # 1 had a bruise and scrape on chin and was not reported. Additionally, the complainant alleges that staff denies entry to facility to parents and or authorized representative. Complainant and Child # 1 were not available for interview.
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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/09/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/09/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 33-CC-20231003160025
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: AKITOI LEARNING CENTER LLC
FACILITY NUMBER: 198016764
VISIT DATE: 11/09/2023
NARRATIVE
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In regards to allegation # 1 staff did not ensure reporting requirements were followed # 2 staff do not ensure adequate supervision is provided to children in care and # 3 staff do not allow children’s responsible parties to observe classrooms while children are in session. LPA conducted interviews with staff # 1- 7. All staff statements corroborated the process to report incidents is writing up a report- depending on severity of incident parents will be called at that time- once child is picked up report is signed by parents or authorized representative and a copy is given to parents and original stays in the facility. Staff # 4, 5 and 7 disclosed that they were aware of the bruise and scrape on chin. Per staff # 4, 5 and 7 the day before the bruised/scraped chin was brought to their attention, child # 1 was pushed by another child during play time. Staff checked child # 1 and only observed a scrape on the knee- incident report was written on that day and parent was informed. Staff # 4, 5 and 7 corroborated that bruised scraped chin was not added to the incident report since it was not observed when child had incident. Staff # 1-7 corroborated that they have not denied parents or authorize representatives entry to the facility or classroom and parents are allowed to come into classrooms if parents request it.

LPA conducted interviews with parents. Parent’s statements corroborate that they do not have any concerns with supervision in the classroom, they have been informed and received incident reports when their child has been hurt and have not been denied entry to the facility.

This agency has investigated the complaint alleging Staff did not ensure reporting requirements were followed- Staff do not ensure adequate supervision is provided to children in care and Staff do not allow children’s responsible parties to observe classrooms while children are in session. Based upon the evidence as presented above, the allegation has been determined to be Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Site Supervisor Kenia Villegas.
----------------------------------------------------------------------pg. 2 of 2 -------------------------------------------------------------
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/09/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/09/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2