198018287-4-2-2024-33-CC-BVON-D4LN7B-20240423101228

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198018287
Report Date: 04/02/2024
Date Signed: 04/02/2024 04:21:28 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/23/2024 and conducted by Evaluator Roxana Lopez

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20240123084919

FACILITY NAME:	PLAZA DE LA RAZA - MAIZELAND		FACILITY NUMBER:	198018287
ADMINISTRATOR:	NNEKA ARINZE		FACILITY TYPE:	850
ADDRESS:	7601 CORD AVE.		TELEPHONE:	(562) 205-2789
CITY:	PICO RIVERA	STATE: CA	ZIP CODE:	90660
CAPACITY:	100	CENSUS: 0	DATE:	04/02/2024
		UNANNOUNCED	TIME BEGAN:	03:30 PM
MET WITH:	Cathy Gaeta, SIte Supervisor		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Staff did not meet daycare child’s diapering needs which resulted in diaper rashes
Staff did not prevent daycare child from being harmed and bullied by another child
Due to lack of supervision daycare children engaged in inappropriate interactions
Staff did not provide the child’s authorized representative with an incident report

INVESTIGATION FINDINGS:

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An unannounced inspection was conducted by Licensing Program Analysts (LPAs) Roxana Lopez and Jessica Hopkins- Hernandez on 04/02/2024. A COVID risk assessment was conducted. The purpose of this inspection is to provide the findings of the complaint investigation which was received on 01/23/2024. LPA met with Cathy Gaeta, Site Supervisor to whom the purpose of the inspection was announced. Census was taken.

Throughout the course of the investigation, interviews were conducted with staff, children and parents. LPA also reviewed and obtained copies of children’s rosters, personnel reports and other documentation.

Per initial complaint report, the complainant reported that Child's # 1 diapering needs were not met, that staff did not prevent inappropriate interactions with children, staff did not prevent child # 1 to be harmed by another child and no incident report were provided for incidents. Per complainant, diapering incidents and incident reports not received occurred in 2022. ------------------------------ pg. 1 of 2 -------------------------------------

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 04/02/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20240123084919

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: PLAZA DE LA RAZA - MAIZELAND	FACILITY NUMBER: 198018287
	VISIT DATE: 04/02/2024

NARRATIVE

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Child # 1 was interviewed and did not disclose any inappropriate interactions or bullying by other children.

LPA conducted interviews with staff # 1- 6. Regarding allegation # 1: Staff statements corroborated that children’s diapers are changed every 1.5 hours – 2 hours or as needed, diapers are changed before child goes home, if child is picked up before diaper they communicate with parents and change diaper if requested by parents. Additionally, staff corroborated that documentation for 2022 is not on file. Regarding allegation # 2: All staff corroborated that they have children that might need extra attention but do not have children that are constantly hurting other children. Regarding allegation # 3 Staff 1-6 corroborated that they have not witnessed any inappropriate interactions between children. Staff # 6 disclosed being informed that a parent had witness some interaction a few years back between children but was unaware if it was inappropriate. Regarding allegation # 4: Staff 1-6 corroborated that process to report incidents is writing up a report- depending on severity of incident parents will be called at that time- once child is picked up report is signed by parents or authorized representative and a copy is given to parents if it's requested and original stays in the facility.

LPA conducted interviews with parents. Parent’s statements corroborate that they do not have any concerns with the staff in the facility and or supervision, they have been informed and received incident reports when their child has been hurt and do not have concerns with diapering.

LPA conducted interviews with children. Children’s statements corroborated that they like their school and did not disclose being hurt by any children.

This agency has investigated the complaint alleging staff did not meet daycare child’s diapering needs which resulted in diaper rashes, staff did not prevent daycare child from being harmed and bullied by another child, Due to lack of supervision daycare children engaged in inappropriate interactions and staff did not provide the child’s authorized representative with an incident report Based upon the evidence as presented above, the allegation has been determined to be Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove alleged violation(s) did or did not occur, therefore at this time the above allegations are unsubstantiated.

A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with Site Supervisor Cathy Gaeta. ------ pg. 2 of 2 ------

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 04/02/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2024

LIC9099 (FAS) - (06/04)

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