198018448-4-28-2021-33-CC-ACHO-C2QTCH-20210505143644

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198018448
Report Date: 04/28/2021
Date Signed: 04/28/2021 12:48:18 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/09/2021 and conducted by Evaluator Jose Guzman

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20210309150027

FACILITY NAME:	EAGLES NEST PRESCHOOL - INFANT CENTER		FACILITY NUMBER:	198018448
ADMINISTRATOR:	CAMPBELL, JENNIFER		FACILITY TYPE:	830
ADDRESS:	10262 COLIMA RD		TELEPHONE:	(562) 903-1460
CITY:	WHITTIER	STATE: CA	ZIP CODE:	90603
CAPACITY:	30	CENSUS: 8	DATE:	04/28/2021
		UNANNOUNCED	TIME BEGAN:	09:04 AM
MET WITH:	Director, Jennifer Campbell		TIME COMPLETED:	09:46 AM

ALLEGATION(S):

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Day care child's diapering needs were not met.

INVESTIGATION FINDINGS:

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On April 28, 2021 at 09:04 a.m., Licensing Program Analyst (LPA) Jose Guzman, contacted Director, Jennifer Campbell, via telephone due to COVID-19 and precautionary measures in order to provide the findings of the complaint investigation. At 09:12 a.m., the call was transferred into a Zoom tele-inspection. LPA explained that the purpose of this inspection is to provide the Director with complaint findings. During this tele-inspection the Director took LPA on a virtual tour of the facility. There were 8 children observed to be present at the facility during this tele-inspection.

Neglect/diaper rash: Complainant alleged that child received a diaper rash from day care neglect. LPA Jose Guzman attempted to contact P1 and P2 multiple times via phone call and letter, however, no response was received to attempts made. LPA obtained and reviewed Police Incident Report pertaining to subject child’s rash.
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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Jose Guzman
LICENSING EVALUATOR SIGNATURE:	DATE: 04/28/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20210309150027

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: EAGLES NEST PRESCHOOL - INFANT CENTER	FACILITY NUMBER: 198018448
	VISIT DATE: 04/28/2021

NARRATIVE

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A review of the information obtained deemed that the rash was not due to an unusual act at the day and that the physician’s observation of the rash was not “unusual”. All staff interviewed stated that a child’s diaper is changed following the day care schedule or as needed and documented through Smart Care Application. Smart Care Application is a form of communication where parents can follow their child’s daily activities including diaper changes. A review of the Smart Care Application for the subject of the investigation found that there was no record of child being changed. According to S4, staff had forgot to document. According to Staff #1, 2 and 3, child was changed, however, the system may not have been working due to internet connection. P3 and P4 made no disclosures of diaper changing issues. Based on the evidence obtained during the course of the investigation through interviews and record reviews the evidence does not support, nor disprove the above allegation that the day care neglected to change C1’s diaper. Therefore, the allegation has been determined to be unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit Zoom interview has been conducted with Director, Jennifer Campbell. Appeal Rights were verbally explained to the Director. A copy of this report has been signed by LPA Jose Guzman. This report along with the Appeal Rights will be e-mail to the Director, who understands that an electronic “Read Receipt” and/or confirmation of receipt of the e-mail confirms receipt of the report and constitutes an electronic signature. The Director agrees to sign the bottom of each page of the LIC 9099 and return the originals to LPA Jose Guzman in-person or via U.S. Mail. A Notice of Site Visit was not provided to Director since a physical inspection was not conducted.

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SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Jose Guzman
LICENSING EVALUATOR SIGNATURE:	DATE: 04/28/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2021

LIC9099 (FAS) - (06/04)

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