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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198018611
Report Date: 05/26/2021
Date Signed: 05/26/2021 11:27:27 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/03/2021 and conducted by Evaluator Seung Lee
COMPLAINT CONTROL NUMBER: 33-CC-20210303110910
FACILITY NAME:SCHOOL OF LITTLE SCHOLARS INFANT CNTRFACILITY NUMBER:
198018611
ADMINISTRATOR:BETTY CASTILLOFACILITY TYPE:
830
ADDRESS:932 BUENA VISTA STTELEPHONE:
(626) 357-9660
CITY:DUARTESTATE: CAZIP CODE:
91010
CAPACITY:16CENSUS: 12DATE:
05/26/2021
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Betty Castillo TIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Teacher handled child aggressively.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Seung Lee contacted the facility via telephone to provide findings for a complaint investigation due to COVID-19 and pre-cautionary measures. LPA Lee identified himself and spoke to Director Betty Castillo and discussed the purpose of the call.

During the course of this investigation, LPA conducted interviews, made obeservations, and reveiwed records in regards to the above allegation.

The allegation states that Staff#1 was observed to be handling Child#1 in an aggressive manner. The facility denied this allegation and made no disclosure. The facility stated that the interaction was observed through the camera footage by the Director after she was notified of the interaction by the parent of Child#1. The Director stated that the footage does show Staff#1 pull Child#1's hand out of his pocket, but it was not done in a rough or aggressive manner. The footage was provided to the parent of Child#1 by the facility.

Report Continues.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Guangorena Claudia
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 05/26/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/26/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 33-CC-20210303110910
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: SCHOOL OF LITTLE SCHOLARS INFANT CNTR
FACILITY NUMBER: 198018611
VISIT DATE: 05/26/2021
NARRATIVE
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During an interview Staff#1 did state that she did pull Child#1's arm out of his pocket, but it was not done in an aggressive manner. Staff#1 stated that the child's hand was pulled out of his pocket out of concern for the child's personal health and safety and not done as a disciplinary or punitive action.

This department has investigated the allegation that a teacher handled a child aggressively. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated at this time.

An exit phone interview has been conducted with Director Betty Castillo. Appeal Rights were verbally explained to Director as well. A copy of this report has been signed by LPA Seung Lee. This report along with appeal Rights will be scanned via e-mail to Director, who understands that an electronic “Read Receipt” and/or confirmation of receipt of the e-mail confirms receipt of the report and constitutes an electronic signature. A hard copy of this report, and the Appeal Rights has been placed in today’s mail and Director agrees to sign the bottom of each page of the 9099 and return the originals to LPA Lee in-person or via U.S. Mail.



*END OF REPORT
SUPERVISORS NAME: Guangorena Claudia
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 05/26/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/26/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 2