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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198019317
Report Date: 11/04/2024
Date Signed: 11/04/2024 02:24:16 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/28/2024 and conducted by Evaluator Cynthia Reyes
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20241028120724
FACILITY NAME:MONTESSORI ACADEMY OF ARCADIAFACILITY NUMBER:
198019317
ADMINISTRATOR:EMILENE JULEFACILITY TYPE:
850
ADDRESS:940 W DUARTE ROADTELEPHONE:
(626) 447-2246
CITY:MONROVIASTATE: CAZIP CODE:
91016
CAPACITY:132CENSUS: 103DATE:
11/04/2024
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Site Supervisor, Emilene JuleTIME COMPLETED:
02:35 PM
ALLEGATION(S):
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Personal Rights
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Cynthia Reyes conducted an unannounced site inspection to investigate the complaint allegation listed above. This inspection is to ensure the health and safety standards as required by the regulations governing child care centers are met. LPA met with Site Supervisor, Emilene Jule LPA was taken on a tour of the facility indoors and out, staff names and children census was taken..

During the course of this investigation, LPA conducted Interviews with staff, children, and the reporting party and received and reviewed documents.

Personal Rights-Per Reporting Party, Staff yells at day care children and Staff does not treat day care children with respect. RP stated that she witness a staff yell at a child for not listening and that the same staff person was reaching for the child aggressively. RP stated she did not see if the staff actually grabbed the child it just looked like she was going to grab the child aggressively as she felt the staff seamed frustrated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 11/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/04/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 33-CC-20241028120724
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: MONTESSORI ACADEMY OF ARCADIA
FACILITY NUMBER: 198019317
VISIT DATE: 11/04/2024
NARRATIVE
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RP stated the staff who raised her voice at the child, she doesn't know her name. RP stated she felt over whelmed from all the chaos in the class room so it seamed like the staff yelled at the child. Per interviews it was stated that no staff has ever yelled at a child, however they do raise there voice because of how loud the children get or to get the children's attention. Per interviews it was also stated that no staff has ever grabbed a child. A staff may hold a child's hand and guide them but they never grab a child roughly. Per interviews there were no disclosures of any staff yelling at a child or grabbing a child aggressively.

Although the allegations may have happened or are valid there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Appeal rights were provided.

Exit interview conducted and report was reviewed with the Site Supervisor, Emilene Jule.

Page 2 of 2.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 11/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/04/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2