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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198019404
Report Date: 10/17/2024
Date Signed: 10/17/2024 04:11:25 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/28/2024 and conducted by Evaluator Ashley Calderon
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20240828142811
FACILITY NAME:VIRGEN FAMILY CHILD CAREFACILITY NUMBER:
198019404
ADMINISTRATOR:LISSETTE J. VIRGENFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 209-2476
CITY:DOWNEYSTATE: CAZIP CODE:
90242
CAPACITY:14CENSUS: 10DATE:
10/17/2024
UNANNOUNCEDTIME BEGAN:
01:10 PM
MET WITH:Janelle / AssistantTIME COMPLETED:
03:55 PM
ALLEGATION(S):
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Provider is not present 80% of the time.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Ashley Calderon arrived at the above licensed facility for the purpose of conducting investigation for the above complaint allegation. LPA met with Staff Michelle Sanchez who granted LPA entrance to the facility. LPA diclosed purpose of today's visit with staff present, Michelle Sanchez and Janelle Munoz. LPA via telephonically informed License Lissette Virgen the purpose of LPA's visit.

At approxametly1:31pm, licensee arrived at the facilty. On today's visit LPA asked additional interview questions to Licensee L.Virgen, Staff #1 and Staff #2,and Child #2 ,who were present at the facility. LPA conducted self guided tour of the front section of the facility with permisson of adult resident who resides in the front of the home. Based on parents interviews, parents informed LPA Calderon Licensee is seen occasionally at the facility. Per interview with Licensee, Licensee informed LPA Calderon is present at the facility for 80% of the time,but due to personal reasons since January 2026, Licensee went from a hands on role to overseeing and supervising the facility day care. (Cont..)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Ashley Calderon
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 54-CC-20240828142811
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: VIRGEN FAMILY CHILD CARE
FACILITY NUMBER: 198019404
VISIT DATE: 10/17/2024
NARRATIVE
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 Per children interviews, children informed LPA Licensee is present for a lot of the time when at the day care. LPA Calderon conducted visits on dates on 9/5/24 and on today's visit and it was observed upon entrance on both days, Licensee L.Virgen was not present but arrived at the facility shortly. Due to interview discrepancy among parents, children and staff, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and a copy of the report and appeal rights were provided to the Licensee Lissette Virgen.
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Ashley Calderon
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3