198019587-5-14-2025-58-CC-RRAS-DJGT4S-20250711142424

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198019587
Report Date: 05/14/2025
Date Signed: 05/14/2025 12:37:14 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/22/2025 and conducted by Evaluator Joe Katrdzhyan

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20250422142631

FACILITY NAME:	ISAHAKYAN FAMILY CHILD CARE		FACILITY NUMBER:	198019587
ADMINISTRATOR:	RUBINA ISAHAKYAN		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(818) 282-5189
CITY:	BURBANK	STATE: CA	ZIP CODE:	91505
CAPACITY:	14	CENSUS: 4	DATE:	05/14/2025
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	Licensee / Rubina Isahakyan		TIME COMPLETED:	11:15 AM

ALLEGATION(S):

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Staff handled child in a rough manor causing a bruise

INVESTIGATION FINDINGS:

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On 05/14/25, at 8AM, Licensing Program Analyst (LPA) Joe Katrdzhyan conducted an unannounced site visit to this facility to deliver findings on the above-mentioned allegation. Upon arrival, LPA met with Licensee / Rubina Isahakyan, who guided LPA on a tour of the facility. There were 4 children with 2 staff observed upon arrival. LPA explained the purpose of today’s visit.

During the course of the investigation, interviews were conducted, copies of Children / Staff Rosters and other supporting documentation were obtained and reviewed.

Per Reporting Party, Staff handled child in a rough manor causing a bruise.

During an interview with the Licensee, they denied staff handled Child 1 in a rough manner or had any knowledge of such incident resulting in a bruise. The Licensee described Child 1 as a very active child who tends to play roughly on the playground and with peers. According to the Licensee, during the week of

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:	DATE: 05/14/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20250422142631

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: ISAHAKYAN FAMILY CHILD CARE	FACILITY NUMBER: 198019587
	VISIT DATE: 05/14/2025

NARRATIVE

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4/15/25 (exact date unknown), staff observed an incident where Child 1 was not following instructions, jumped onto a toy, and began crying. Staff immediately assisted Child 1 and checked to ensure they were okay. No injuries were observed at the time, and Child 1 resumed playing shortly thereafter. On 4/17/25, around 9PM, Child 1's mother reported noticing a bruise on the left arm of Child 1. The Licensee states that it is possible that bruising occurred during the aforementioned incident; however, staff did not observe any visible injuries, due to Child 1 wearing long sleeves throughout the week and not expressing any signs of discomfort.

During the interview with staff, they also denied handling Child 1 in a rough manner. The statements obtained were consistent and corroborated with the account provided by the Licensee.

During interviews with the children, they expressed that they enjoy attending the program and did not report any concerns regarding staff interactions with children.

The parents interviewed also did not express any concerns related to the allegation mentioned above and were pleased with the services and care being provided to their children.

Based on the investigation conducted, there is insufficient evidence to support the above-mentioned allegation to be true. Therefore, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Rubina Isahakyan, Licensee including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:	DATE: 05/14/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2025

LIC9099 (FAS) - (06/04)

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