198019662-7-30-2021-33-CC-BVON-C5S2J2-20210810172537

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198019662
Report Date: 07/30/2021
Date Signed: 07/30/2021 10:18:45 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/11/2021 and conducted by Evaluator Thelma Razo

COMPLAINT CONTROL NUMBER: 33-CC-20210511125020

FACILITY NAME:	BRIGHT BEGINNINGS PRESCHOOL		FACILITY NUMBER:	198019662
ADMINISTRATOR:	SUSAN ROSALES		FACILITY TYPE:	850
ADDRESS:	3602 WHEELER AVE		TELEPHONE:	(909) 353-9306
CITY:	LA VERNE	STATE: CA	ZIP CODE:	91750
CAPACITY:	92	CENSUS: 26	DATE:	07/30/2021
		UNANNOUNCED	TIME BEGAN:	08:57 AM
MET WITH:	Susan Rosales, Director		TIME COMPLETED:	10:25 AM

ALLEGATION(S):

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Day-care child was bit by another child in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Thelma Razo conducted a subsequent site visit to deliver complaint investigation findings. LPA Razo spoke with Director Susan Rosales and discussed the purpose of the visit.

On 5/20/2021, LPA Razo made an initial complaint tele-inspection via Facetime due to COVID-19 and met with Director Susan Rosales. At 12:00PM, Director Rosales guided LPA on a virtual tour of the facility that include 6 classrooms with bathrooms and playground. LPA observed 66 children with 6 teachers at the time of the inspection. LPA interviewed Director Rosales.

On 6/17/2021 at 1:11PM, LPA conducted an onsite inspection and interviewed Child #1 (C1), Child #2 C2), Child #3 (C3), Child #4 (4), Child #5 (C5), Staff #1, Staff #2, and Staff #3. LPA was guided to a center tour by Director Rosales at 3:50PM.

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Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Thelma Razo
LICENSING EVALUATOR SIGNATURE:	DATE: 07/30/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 5

Control Number 33-CC-20210511125020

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: BRIGHT BEGINNINGS PRESCHOOL	FACILITY NUMBER: 198019662
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 07/30/2021

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 08/09/2021 Section Cited CCR 101223(a)(2)	1 2 3 4 5 6 7	Personal Rights. The licensee shall ensure that each child is accorded with a safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement was not met as evidenced by: Per interviews and record reviews, C4 had bitten C5 on 4/13/2021 and C4 had again bitten two other children,	1 2 3 4 5 6 7	Director Susan Rosales will submit a plan to address the personal rights violation to ensure Section 101223(a)(2) is being complied with at all times. Plan of correction due on 8/9/2021 to be submitted to LPA Razo.
	8 9 10 11 12 13 14	(one on 4/12/2021 and another on 5/18/2021). This poses a potential health and safety risk to the children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Thelma Razo
LICENSING EVALUATOR SIGNATURE:	DATE: 07/30/2021

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2021

LIC9099 (FAS) - (06/04)

Page: 2 of 5

Control Number 33-CC-20210511125020

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: BRIGHT BEGINNINGS PRESCHOOL	FACILITY NUMBER: 198019662
	VISIT DATE: 07/30/2021

NARRATIVE

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Additional interviews were conducted by LPA Razo via phone with Reporting Party on 5/14/2021, co-complainant on 5/14/2021, and 4 parents on 7/16/2021.

LPA obtained copy of staff roster, children's roster, parent handbook, center Incident Reports regarding biting, and topical medication consent form.

According to the allegation, day-care child was bit by another child in care. Specifically, the allegation is about C5 being bitten on upper left arm by another child on 4/13/2021.
LPA reviewed the center’s internal incident reports. It was indicated that C4 had bitten C5 on 4/13/2021 on left hand wrist area. There are two other incident reports involving C4 biting on 4/12/2021 and 5/18/2021. Various interviews have indicated there were several incidents wherein children were bitten in two year old classroom. According to Director Rosales, they have procedures on how to handle biting such as shadowing the child who bites, redirecting, notifying the parents in order to monitor their child at home, meeting with the parents and if not corrected, possible dis-enrollment. Per Director, the biting protocol is in the facility Parent Handbook. LPA reviewed and verified the Director’s statement.
Based on interviews and record reviews, the preponderance of the evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, Title 22, Division 12, Chapter 1, Article 6 is being cited on the attached LIC9099-D.

The notice of site visit was posted where the parents/guardians enter and exit the facility. The notice of site visit shall remain posted for 30 consecutive days. Failure to maintain posting as required will result in a $100.00 civil penalty. Exit interview was conducted with Director Rosales and Appeal Rights (LIC9058) were explained. A copy of the Director’s appeal rights, and the report were provided during this visit.

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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Thelma Razo
LICENSING EVALUATOR SIGNATURE:	DATE: 07/30/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2021

LIC9099 (FAS) - (06/04)

Page: 3 of 5

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/11/2021 and conducted by Evaluator Thelma Razo

COMPLAINT CONTROL NUMBER: 33-CC-20210511125020

FACILITY NAME:	BRIGHT BEGINNINGS PRESCHOOL		FACILITY NUMBER:	198019662
ADMINISTRATOR:	SUSAN ROSALES		FACILITY TYPE:	850
ADDRESS:	3602 WHEELER AVE		TELEPHONE:	(909) 353-9306
CITY:	LA VERNE	STATE: CA	ZIP CODE:	91750
CAPACITY:	92	CENSUS: 26	DATE:	07/30/2021
		UNANNOUNCED	TIME BEGAN:	08:57 AM
MET WITH:	Susan Rosales, Director		TIME COMPLETED:	10:25 AM

ALLEGATION(S):

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9

Child's need was not met.

INVESTIGATION FINDINGS:

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Thelma Razo
LICENSING EVALUATOR SIGNATURE:	DATE: 07/30/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 4 of 5

Control Number 33-CC-20210511125020

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: BRIGHT BEGINNINGS PRESCHOOL	FACILITY NUMBER: 198019662
	VISIT DATE: 07/30/2021

NARRATIVE

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LPA obtained copy of staff roster, children's roster, parent handbook, center Incident Reports regarding biting, and topical medication consent form.

According to the allegation, child's need was not met. Specifically, teacher is not applying ointment when changing diapers per instruction given upon enrollment.
Various interviews have indicated that C5’s responsible party have provided consent to apply topical ointment with diaper change. LPA reviewed and confirmed that there were two Topical Medication Authorization dated 3/12/2021 for C5 with instruction. According to interviews, there were two occasions when C5 were observed with rashes. However, there were no disclosures from staff to indicate that they did not apply the ointment. Per interviews, C5 has a sensitive skin and no other child was observed with rashes. Four out of four (4/4) parents interviewed did not indicate any concerns regarding the staff or facility. Based on interviews, observation and information gathered, there were no supporting evidence to validate the allegation.
Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated at this time.

No deficiency was cited under California Code of Regulations Title 22, Division 12 for this allegation at this time.

The notice of site visit was posted where the parents/guardians enter and exit the facility. The notice of site visit shall remain posted for 30 consecutive days. Failure to maintain posting as required will result in a $100.00 civil penalty. Exit interview was conducted with Director and Appeal Rights (LIC9058) were explained. A copy of the Licensee’s appeal rights, and this report were provided during this visit.

Page 2 of 2

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Thelma Razo
LICENSING EVALUATOR SIGNATURE:	DATE: 07/30/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2021

LIC9099 (FAS) - (06/04)

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