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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198019763
Report Date: 07/22/2025
Date Signed: 07/22/2025 11:24:20 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/14/2025 and conducted by Evaluator Dayna Chambers
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20250514095640
FACILITY NAME:CASTRO DE TORRES FAMILY CHILD CAREFACILITY NUMBER:
198019763
ADMINISTRATOR:ALBA CASTRO DE TORRESFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 612-5521
CITY:LONG BEACHSTATE: CAZIP CODE:
90807
CAPACITY:14CENSUS: 5DATE:
07/22/2025
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Jonathan Torres, assistantTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Facility staff hit day care child with an object
INVESTIGATION FINDINGS:
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On July 22, 2025, at 11:00 AM, Licensing Program Analyst (LPA) Dayna Chambers conducted an Unannounced Complaint Inspection for the purpose of delivering findings for the above allegation. LPA announced the purpose of inspection and was allowed entry to facility by Jonathan Torres, Assistant., who guided analyst on a tour of the facility. Also present was the assistant Cinthia Mellisa Valladares. There were 5 children present with 2 staff upon arrival. The licensee was unable today due to family emergency. During the investigation LPA obtained a copy of LIC9040 children roster, reviewed children's files, toured and observed the facility, and conducted interviews with staff, children, and parents.
The information provided by the reporting party alleges that facility staff hit day care child with an object.
Based on the LPA's observations, record review, and interviews conducted, it was found there is no evidence to confirm the allegation. LPA conducted interviews and no information to corroborate the allegation; therefore, allegations could not be substantiated. LPA observed children in care on 07/22/2025 and 05/19/2025, children appear to be happy while in care. Based on observations, the LPA did not observe any violation of personal rights. Interviews with parents proved they are happy with the quality
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Dayna Chambers
LICENSING EVALUATOR SIGNATURE:

DATE: 07/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20250514095640
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: CASTRO DE TORRES FAMILY CHILD CARE
FACILITY NUMBER: 198019763
VISIT DATE: 07/22/2025
NARRATIVE
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of care provided at the home and there were no disclosures of incidents. Interviews with staff stated they wear stretch pants for comfort while caring for the children. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

No deficiencies will be cited today 07/22/2025.

A notice of site visit was given and must remain posted for 30 days.

Exit interview was conducted with Alba Castro, including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Dayna Chambers
LICENSING EVALUATOR SIGNATURE:

DATE: 07/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2