198019832-6-29-2021-33-CC-CGUA-C4RRBH-20210709125243

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198019832
Report Date: 06/29/2021
Date Signed: 06/29/2021 03:54:30 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/30/2021 and conducted by Evaluator Alanna Gontarek

COMPLAINT CONTROL NUMBER: 33-CC-20210430084828

FACILITY NAME:	LEAPS AND BOUNDS		FACILITY NUMBER:	198019832
ADMINISTRATOR:	LORENA VASQUEZ		FACILITY TYPE:	850
ADDRESS:	13921 AMAR ROAD		TELEPHONE:	(626) 960-3485
CITY:	LA PUENTE	STATE: CA	ZIP CODE:	91746
CAPACITY:	70	CENSUS: 37	DATE:	06/29/2021
		UNANNOUNCED	TIME BEGAN:	02:06 PM
MET WITH:	Lorena Vasquez		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Staff rough handle children in care.
Staff yell at children in care.
Inappropriate interactions between children while in care.

INVESTIGATION FINDINGS:

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On this day, 6/29/2021, Licensing Program Analyst (LPA) Alanna Gontarek conducted a follow up complaint inspection to conclude the investigation, in regards to the above allegations. Due to COVID-19 preventative measures, LPA met with Director Lorena Vasquez via the WhatsApp application. LPA was given a virtual tour of the facility. Census was taken. There were 37 napping children observed with 3 staff.

On 04/30/21, a complaint was reported to the Department alleging observation of Staff #4 (S4) aggressively ‘yank’ a toy out of another child’s hands, and alleged, earlier the same day, in the morning, Staff #5 (S5) grabbed a boy's arm and sat him down roughly. Complainant stated, Child #3 stated, “Another child “yanked” Child #3’s hair.” The complainant also alleged that the teachers yell at the children, and stated "When other children act aggressively toward Child #3, staff just yell at the kids to sit down and don’t intervene."
During the investigation, interviews were conducted with staff on 5/7/2021 and interviews were further
conducted with children and staff on 6/17/2021. Children’s records were reviewed and obtained, along

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Alanna Gontarek
LICENSING EVALUATOR SIGNATURE:	DATE: 06/29/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20210430084828

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: LEAPS AND BOUNDS	FACILITY NUMBER: 198019832
	VISIT DATE: 06/29/2021

NARRATIVE

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with a Facility Roster, Staff Handbook, Incident and Accident Reports, and Enrollment Packet.

Pertaining to the allegation: Staff rough handle children in care, Staff #1 stated “When redirecting, staff will separate the children and take them by their hand and move them to another area, or will pick them up and talk to them.” Staff #3 stated, “There have been times where a few of the kids would not listen to Staff #4 during clean up time, and pull away from the Staff #4 to get away from Staff #4, and just fall to the ground.” During interview with Child #1, LPA asked Child #1 if Staff #4 grabbed a toy out of another child’s hand, Child #1 responded by shaking head left to right.

Pertaining to the allegation: Staff yell at children in care, Staff #1 stated that Staff #4 “has a very ‘raspy’ voice. She does not yell. During interview with Child #2, LPA asked what staff do when they get mad, and Child #2 responded stating, “I have to sit on the bench and go on time out.” During interview with Child #1, LPA asked if Staff #5 yells at kids, and Child #1 responded “Uh huh” and shaking head up and down. Staff #5 stated, “If I see a child doing something wrong, I will say something loud enough to hear, make sure to get their attention where they don't fall or hit another child. I will say their names loud so they stop doing something they're not supposed to.” Corroborating Staff disclosures were made stating teachers will raise their voices if children cannot hear them or are not listening.

Pertaining to the allegation: Inappropriate interactions between children while in care, multiple staff disclosures were made stating that if there was a conflict between children, Staff would tell children to stop, then separate the children, and give a small time out to both children to have children reflect and calm down. Staff #3 stated, “There was not any abnormal conflict that 3-year olds get into besides arguing over toys." Staff #1 stated, "Children need to learn to problem solve and to express themselves." During interview with Child #1 and Child #2, LPA asked if any other children were mean to Child #3, and both Child #1 and Child #2 responded stating, “No.” No disclosures were made regarding children bullying Child #3. Corroborating Staff statements were made stating Child #3 was very shy, wanted to keep to herself, and wanted to play by herself."

This agency has investigated the complaint alleging personal rights violations and found that although the allegations may have happened or is valid; Based on Staff and child statements there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore at this time the allegations are deemed Unsubstantiated.

SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Alanna Gontarek
LICENSING EVALUATOR SIGNATURE:	DATE: 06/29/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2021

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20210430084828

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: LEAPS AND BOUNDS	FACILITY NUMBER: 198019832
	VISIT DATE: 06/29/2021

NARRATIVE

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An exit interview has been conducted with Director, Lorena Vasquez. Appeal Rights explained and provided. A copy the reports (LIC 9099A and LIC 9099Cs), Appeal Rights (LIC 9058), and the Notice of Site Visit (LIC 9213) were sent via email to Director. An electronic read receipt confirms receipt of the reports. The facility representative was provided with the mailing address to the Monterey Park Regional Office (1000 Corporate Center Drive, Suite 200B, Monterey Park, CA 91754) and agrees to send a copy of the signed LIC 9099 reports by email to LPA and mail originals forms to the office. The Notice of Site Visit (LIC 9213) shall be posted for 30 consecutive days. Failure to maintain posting as required will result in a $100.00 civil penalty.

-End of Report-

SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Alanna Gontarek
LICENSING EVALUATOR SIGNATURE:	DATE: 06/29/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2021

LIC9099 (FAS) - (06/04)

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