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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198019873
Report Date: 04/11/2024
Date Signed: 04/11/2024 02:43:15 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/01/2024 and conducted by Evaluator Nolan Tcheng
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20240301121518
FACILITY NAME:ENCHANTED CASTLE SAN MARINO MONTESSORI SCHOOLFACILITY NUMBER:
198019873
ADMINISTRATOR:JESSICA CHANGFACILITY TYPE:
850
ADDRESS:444 & 464 S. SIERRA MADRETELEPHONE:
(626) 577-8007
CITY:PASADENASTATE: CAZIP CODE:
91107
CAPACITY:178CENSUS: 109DATE:
04/11/2024
UNANNOUNCEDTIME BEGAN:
12:50 PM
MET WITH:Parima Madan - DirectorTIME COMPLETED:
02:10 PM
ALLEGATION(S):
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Personal Rights
Personal Rights
Personal Rights
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Nolan Tcheng and Jessica Hopkins-Hernandez conducted a subsequent inspection of a complaint investigation. Upon arrival at 12:50pm, LPAs met with Director Parima Madan, to whom the purpose of the inspection was explained. Tour of the facility was provided. There were children present during the time of inspection.

Census was taken. There were 109 children with 14 staff members.

During the course of investigation, interviews were conducted with seven staff members and two adults. Documentation in the form of Personnel Contact information, Internal Investigation Report, and Employee Handbook were obtained.

Information from the complainant alleges staff member violated children's personal rights.
REPORT CONTINUES PAGE 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 33-CC-20240301121518
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: ENCHANTED CASTLE SAN MARINO MONTESSORI SCHOOL
FACILITY NUMBER: 198019873
VISIT DATE: 04/11/2024
NARRATIVE
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Interview with Director indicates that instances took place at the facility but were not in the presence of children. Facility Administration conducted internal investigation and confirmed that incidents alleged were not in the presence of children in care. Director made no disclosures regarding the allegations.

Staff interviews made no disclosures of incidents taking place in child care areas that violated a children’s personal rights. Interview with Adult #1 connected to the facility disclosed that Staff conducted themselves inappropriately in the classroom, in the presence of children. Adult #2 states children were not present during incidents alleged. No additional disclosures were made regarding the allegations.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Director Parima Madan, at 2pm. Copy of Report provided.

END OF REPORT PAGE 2 of 2

SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2