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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198019882
Report Date: 07/11/2024
Date Signed: 07/11/2024 02:19:38 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/06/2024 and conducted by Evaluator Stephanie Li
COMPLAINT CONTROL NUMBER: 33-CC-20240506135457

FACILITY NAME:B & D LEARNING CENTER, INCFACILITY NUMBER:
198019882
ADMINISTRATOR:DAVID & ELIZABETH HOLMESFACILITY TYPE:
850
ADDRESS:931 BASELINE RDTELEPHONE:
(909) 392-3333
CITY:LA VERNESTATE: CAZIP CODE:
91750
CAPACITY:58CENSUS: 40DATE:
07/11/2024
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Director Heather JenkinsTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Staff handles day care children in a rough manner
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Stephanie Li conducted an unannounced site inspection to present the findings of the above complaint allegations. Licensing staff met with Director Heather Jenkins to whom the reason for the visit was explained. Director provided a tour of the facility. Present during the inspection was 6 and 40 children.

Allegation: Staff handles day care children in a rough manner

During the investigation Licensing staff conducted interviews with director and parents. Licensing staff also obtained several documents related to the complaint allegation, including but not limited to, a copy of the Facility Roster, Incident and Ouch reports from facility, parent handbook, and employee handbook. Staff and children’s files were also reviewed during this investigation. Camera recordings were reviewed during this investigation.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Stephanie Li
LICENSING EVALUATOR SIGNATURE:

DATE: 07/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/11/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 33-CC-20240506135457
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: B & D LEARNING CENTER, INC
FACILITY NUMBER: 198019882
VISIT DATE: 07/11/2024
NARRATIVE
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Based on recordings reviewed, evidence of staff handling child in a rough manner was witnessed, therefore, the above allegation is deemed SUBSTANTIATED. California Code of Regulations, Title 22 are being cited on the attached LIC9099D.

At this time, a Type-A deficiency is being cited. Deficiencies that are being cited need to be cleared to protect the children’s health & safety.

One (1) Type A - A copy of this report shall be provided to the parent/guardian of children currently enrolled by the next business day or immediately upon return. A copy of this report shall also be provided to the parent/guardian of any newly enrolled children for the next 12 months (1 year). The Acknowledgement form must be maintained in each child’s file immediately upon receipt from parent. Licensee was provided with a copy of the parent Acknowledgement of Receipt of Licensing Reports Form during this visit.
A notice of site visit was given to licensee and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview was reviewed and appeal rights provided with Director Heather Jenkins.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Stephanie Li
LICENSING EVALUATOR SIGNATURE:

DATE: 07/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/11/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 33-CC-20240506135457
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: B & D LEARNING CENTER, INC
FACILITY NUMBER: 198019882
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/11/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/19/2024
Section Cited
CCR
101223(a)(3)
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To be free from...but not limited to: Interference with functions of daily living including eating, sleeping or toileting: or ...shelter, clothing, medication or aids to physical functioning.
This requirement is not met evidenced by:
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Per Director, she is going to do individual one on one training onTitle 22 section 101223(a)(3), review when and how to assist a child from their cot/naptime, meals, etc. Per director, staff will sign off on training. Director will submit training material and staff sign ins to LPA via email by 7/19/24.
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Based on record video review, one of two teachers handled a child in a rough manner and picked up a sitting child from their cot at wake up time and moved the child to stand on the ground next to the cot, which poses an immediate risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Stephanie Li
LICENSING EVALUATOR SIGNATURE:

DATE: 07/11/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/11/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5