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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198019948
Report Date: 07/31/2024
Date Signed: 07/31/2024 10:58:07 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/12/2024 and conducted by Evaluator Carolyn Tuba
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20240612114508

FACILITY NAME:LOPEZ FAMILY CHILD CAREFACILITY NUMBER:
198019948
ADMINISTRATOR:MAURA LOPEZFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(626) 201-1853
CITY:LA PUENTESTATE: CAZIP CODE:
91744
CAPACITY:14CENSUS: 8DATE:
07/31/2024
UNANNOUNCEDTIME BEGAN:
09:05 AM
MET WITH:Maura LopezTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Licensee left day-care child in a soiled diaper for a long period of time.
INVESTIGATION FINDINGS:
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On July 30, 2024, at 9:05 am, Licensing Program Analysts (LPAs) Carolyn Tuba and Priscilla Ochua conducted an unannounced complaint investigation to deliver findings for the above allegation. A COVID-19 risk assessment was conducted. LPAs met with licensee, Maura Lopez and LPAs observed 8 children with 2 staff.

During the investigation, LPA interviewed Licensee, Staff #1 (S1) #2 (S2), Child #2 (C2), #3 (C3), #4 (C4), Parent #4 (P4), Witness #1 (W1), and #3 (W3). LPA received documentation from the Licensee and Reporting Party. LPA called five parents but was only able to speak to one. LPA interviewed the Reporting Party (RP). LPA was unable to interview C1 and W2 as they were not available.

RP alleged, “Licensee left day-care child in a soiled diaper for a long period of time”. LPA interviewed

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Carolyn Tuba
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 33-CC-20240612114508
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: LOPEZ FAMILY CHILD CARE
FACILITY NUMBER: 198019948
VISIT DATE: 07/31/2024
NARRATIVE
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Licensee, S1, S2, C2-C4 and P4 who did not corroborate with the allegation. Licensee and S2 disclosed children in diapers are checked and changed every 2 hours and as needed throughout the day. LPA also interviewed P4 who did not provide corroborating statements. LPA interviewed W1 who disclosed that, at times they would assist RP with picking up C1. According to W1, on at least two different occasions, C1s diaper was significantly soiled. W1 alleged that W2 would corroborate that C1’s diaper was soiled, however, calls were not returned during attempts to interview W2. W1 was also not sure of the dates C1 was picked up.

During the course of interviews and based on the evidence obtained during the course of the investigation, the evidence does not support, nor disprove the above allegation that Licensee left day-care child in a soiled diaper. Therefore, the allegation has been determined to be unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the Licensee, Maura Lopez.
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Carolyn Tuba
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2024
LIC9099 (FAS) - (06/04)
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