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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198020232
Report Date: 10/16/2025
Date Signed: 10/16/2025 11:33:33 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/21/2025 and conducted by Evaluator Randy Derraco
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20250721152725
FACILITY NAME:HALEY FAMILY CHILD CAREFACILITY NUMBER:
198020232
ADMINISTRATOR:SARAH HALEYFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 472-4777
CITY:LONG BEACHSTATE: CAZIP CODE:
90808
CAPACITY:14CENSUS: 10DATE:
10/16/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Licensee - Sarah HaleyTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Licensee is absent more than 20 percent of the time
Facility operates over capacity
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) R. Derraco conducted an unannounced complaint inspection at the above mentioned facility on 10/16/25 at 9:00 AM. LPA met with licensee, Sarah Haley, who guided analyst on a tour of the home. LPA observed 10 children in care, 4 of which are infants. One adult assistant was also observed during this inspection. The home was observed to be clean and free of any defects.

The purpose of this visit is to deliver complaint findings to the above mentioned allegations. During the course of the investigation, LPA conducted interviews, made observations and reviewed records. LPA observed during previous unannounced complaint inspections and case management visits, licensee was always in attendance. Individuals interviewed stated that the licensee is the person that watches the children everyday along with an assistant. Individuals also stated that 2 other assistants maybe helping with the children, however the licensee is always with the children. One individual stated that the two assistants were left alone with the children, but only for a few hours. During LPA's unannounced complaint inspection, the licensee was observed to be in compliance with the capacity requirements indicated on the facility license.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20250721152725
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: HALEY FAMILY CHILD CARE
FACILITY NUMBER: 198020232
VISIT DATE: 10/16/2025
NARRATIVE
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Individuals interviewed indicated the names of the infants currently enrolled at the day care. They also stated that there are never more than three infants in care at one time. Individuals interviewed state that they do not have any concerns with how many infants are in care at one time. With regards to communicating with the licensee, individuals interviewed state that they do not have any concerns. LPA did not observe the facility caring for more than 4 infants at one time during previous complaint inspections and case management visits. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with licensee, Sarah Haley.
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2