198020326-9-18-2024-33-CC-BVON-DABLCZ-20241023083909

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198020326
Report Date: 09/18/2024
Date Signed: 09/18/2024 03:16:02 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/24/2024 and conducted by Evaluator Roxana Lopez

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20240724092323

FACILITY NAME:	CANCHOLA & GUILLEN FAMILY CHILD CARE		FACILITY NUMBER:	198020326
ADMINISTRATOR:	J CANCHOLA & G. GUILLEN		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(909) 802-6239
CITY:	PICO RIVERA	STATE: CA	ZIP CODE:	90660
CAPACITY:	14	CENSUS: 4	DATE:	09/18/2024
		UNANNOUNCED	TIME BEGAN:	12:30 PM
MET WITH:	Licensee, Gerardo Guillen		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Staff left day-care children without supervision
Licensee operated beyond the terms of the license

INVESTIGATION FINDINGS:

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An unannounced inspection was conducted by Licensing Program Analysts (LPA’s) Roxana Lopez and Saul Valenzuela on 09/18/2024. The purpose of this inspection is to provide the findings of the complaint investigation which was received on 07/24/2024. LPAs met with Assistant Cynthia Avellaneda to whom the purpose of the inspection was announced. Census was taken. Licensee, Gerardo (Alex) Guillen arrived at 12:50 pm.

Throughout the course of the investigation, interviews were conducted with staff, children and parents. LPA also reviewed and obtained copies of children’s rosters and other documentations.

Per initial complaint report, the complainant reported that they were informed that Staff # 2 takes children outdoors, leaves them unsupervised while Staff # 2 goes back inside and the older children hit the younger children. Additionally, complainant stated staff # 2 has been observed caring for more than 14 children alone. --------------------------------------------------------- Pg. 1 of 2 -----------------------------------------------------------

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 09/18/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20240724092323

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: CANCHOLA & GUILLEN FAMILY CHILD CARE	FACILITY NUMBER: 198020326
	VISIT DATE: 09/18/2024

NARRATIVE

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In regards to allegation # 1 Staff left day-care children without supervision and # 2 Licensee operated beyond the terms of the license.

LPA conducted interviews with staff # 1- 2. All staff statements corroborated that when children are taken outside there is always 2 adults outside. In the event that there is only 1 adult present and adult has to step inside- they do only a short period of time, to check on food or get water. Additionally, staff # 1-2 corroborated that they are always in ratio as they have 3 adults present. If school pick-ups occur Staff # 1 will take children with them to maintain ratio in the facility if needed.

LPA’s conducted interviews with parents. Parent # 1 disclosed that they have observed Staff # 2 with “a lot” of children but was not sure if it was more than 8 children- additionally their child has informed them that they have been left outside unsupervised. Other parent’s statements corroborated that they do not have any concerns with supervision and have not observed the facility being out of ratio.

LPA’s conducted interviews with children. Children’s statements corroborated that there are always 2 adults outside and if Staff # 2 is the only one present- they only go inside for a little bit “to check the food or for water." Per child # 3 older children "fake hit" the younger children but were not able to provide details. No other children disclosed any hitting. LPA’s did not observed the facility to be out ratio during the inspections conducted.

This agency has investigated the complaint alleging Staff left day-care children without supervision and Licensee operated beyond the terms of the license. Based upon the evidence as presented above, the allegation has been determined to be Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated.
A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Gerardo (Alex) Guillen.
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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 09/18/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2024

LIC9099 (FAS) - (06/04)

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