198020436-5-5-2026-33-CC-CGAN-DU3Q44-20260514114943

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198020436
Report Date: 05/05/2026
Date Signed: 05/05/2026 05:22:47 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/17/2026 and conducted by Evaluator Mary Silva

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20260217084659

FACILITY NAME:	COVINA-VALLEY CHILDREN'S CENTER		FACILITY NUMBER:	198020436
ADMINISTRATOR:	VANESSA BURGUENO		FACILITY TYPE:	850
ADDRESS:	4400 N. ROXBURGH		TELEPHONE:	(626) 472-6330
CITY:	COVINA	STATE: CA	ZIP CODE:	91722
CAPACITY:	140	CENSUS: 75	DATE:	05/05/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Supervisor Vanessa Buergueno		TIME COMPLETED:	11:30 AM

ALLEGATION(S):

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Staff treated child in a rough manner

INVESTIGATION FINDINGS:

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On 05/05/2026 Licensing Program Analyst (LPA) Mary Silva conducted a subsequent complaint inspection to conclude the investigation regarding the above complaint allegation. LPA met with Supervisor Vanessa Burgeno, to whom the reason for the visit was explained. LPA was guided on a tour of the facility. Census was taken. LPA observed during this inspection 75 preschool children with 18 staff.

Complainant alleged Staff treated child in a rough manner. Reporting Party(RP) stated to have witnessed through the classroom window staff#1 pull child’s left wrist while child was in classroom bathroom. No visible marks or bruises were noted.

Per reporting party, a complaint was filed with the San Dimas Police Department and Covina Valley Unified School District. Per RP law enforcement interviewed child#1 and no disclosures were made. An internal investigation was conducted by Covina Valley Unified School District. This department made several attempts
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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Mary Silva
LICENSING EVALUATOR SIGNATURE:	DATE: 05/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20260217084659

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: COVINA-VALLEY CHILDREN'S CENTER	FACILITY NUMBER: 198020436
	VISIT DATE: 05/05/2026

NARRATIVE

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to obtain the police report and was unsuccessful. LPA MSilva interviewed child #1 via phone on 02/25/26 no disclosures were made. During the course of the investigation LPA MSilva obtained the facility roster, personnel report and reviewed file for child #1, interviewed a total of 6 daycare children, principal, supervisor, 4 daycare staff, written declarations from 2 staff were obtained, and 2 daycare parents. Photographs of the classroom bathroom from different angles were obtained and other information pertaining to the complaint. LPA observed the windows to the classroom have a dark tint and there is a barrier located outside the bathroom blocking a direct view into the classroom bathroom. There were no disclosures made during interviews or concrete evidence obtained during the Covina Valley Unified School District internal investigation to corroborate with the alleged allegation.

Although the allegation may have happened or is valid there is not a preponderance of evidence to prove the alleged violations did or did not occur. The evidence to prove something happened is equal to and has just as much convincing weight that it did not happen therefore the allegations are unsubstantiated.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Exit interview was conducted and report was reviewed with site supervisor Vanessa Buergeno. Appeal Rights provided.

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SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Mary Silva
LICENSING EVALUATOR SIGNATURE:	DATE: 05/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026

LIC9099 (FAS) - (06/04)

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