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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198020524
Report Date: 03/18/2026
Date Signed: 03/18/2026 03:12:46 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/11/2026 and conducted by Evaluator Diana Ortiz
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20260211142106
FACILITY NAME:VIA VERDE MONTESSORI SCHOOL - INFANTFACILITY NUMBER:
198020524
ADMINISTRATOR:HAYDEE GALVEZ-DIAZFACILITY TYPE:
830
ADDRESS:1190 VIA VERDETELEPHONE:
(909) 599-2224
CITY:SAN DIMASSTATE: CAZIP CODE:
91773
CAPACITY:24CENSUS: 13DATE:
03/18/2026
UNANNOUNCEDTIME BEGAN:
12:50 PM
MET WITH:Director, Haydee Galvez-DiazTIME COMPLETED:
03:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Infant was handled in a rough manner
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 03/18/26, Licensing Program Analyst (LPA) Diana Ortiz conducted a subsequent complaint inspection at the facility to conclude the investigation regarding the above complaint allegation. LPA met with Director, Hayde Galvez-Diaz, and explained the purpose of the visit. LPA was guided on a tour of the facility and obtained a census. During the inspection, LPA observed 13 infant children in care and six (6) staff present.

Complainant alleged Infant was handled in a rough manner.

During the course of the investigation, LPA obtained a copy of the facility roster, Personnel Report (LIC 500), reviewed children’s and staff files, obtained a copy of the facility Parent Handbook, and reviewed text messages relevant to the investigation. LPA conducted interviews with the Director, seven (7) staff, and five (5) daycare parents.

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Diana Ortiz
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 33-CC-20260211142106
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: VIA VERDE MONTESSORI SCHOOL - INFANT
FACILITY NUMBER: 198020524
VISIT DATE: 03/18/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
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18
19
20
21
22
23
24
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27
28
29
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31
32
LPA was unable to interview Reporting Party (RP).

Based on information obtained through interviews conducted with the Director, staff, and daycare parents, there were no disclosures made to corroborate the allegation. Regarding the allegation that an infant was handled in a rough manner, Staff #1 through #7 stated they have never handled an infant in a rough manner nor witnessed any staff member handle an infant in a rough manner. Parents interviewed stated they do not have concerns regarding the facility or staff and reported satisfaction with the care their infant children receive.

This agency has investigated the complaint alleging infant was handled in a rough manner. Based upon the evidence as presented above, the allegation has been determined to be UNSUBSTANTIATED. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Director, Haydee Galvez-Diaz.








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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Diana Ortiz
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2