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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198020972
Report Date: 04/25/2025
Date Signed: 04/25/2025 03:10:41 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/02/2025 and conducted by Evaluator Staicy Perry
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20250402110538
FACILITY NAME:BLOSSOM GARDEN LEARNING ACADEMYFACILITY NUMBER:
198020972
ADMINISTRATOR:MEGHA SAHNIFACILITY TYPE:
830
ADDRESS:101 S. ATLANTIC BLVDTELEPHONE:
(626) 627-2318
CITY:ALHMABRASTATE: CAZIP CODE:
91801
CAPACITY:10CENSUS: 8DATE:
04/25/2025
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Director, Megha SahniTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Personal Rights- Staff are not meeting children's toileting needs.
INVESTIGATION FINDINGS:
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On Friday, April 25, 2025, Licensing Program Analyst (LPA) Staicy Perry conducted an unannounced complaint investigation for the above allegation to deliver findings. LPA met with Director Megha Sahni who guided LPA on a tour of the facility. LPA observed a total of 8 children in care.

During the investigation, LPA interviewed Staff #1 (S1) through Staff #4 (S4) and Parent #1 (P1) through Parent#4 (P4). Also obtained and reviewed but not limited to a copy of the Children’s Roster, Parents’ Handbook and Personnel Report. Reporting Party (RP) was not contacted due to being anonymous.

Allegation: Staff are not meeting children's toileting needs.

According to the Reporting Party (RP), “My daughter arrived home with a horrible diaper rash to the point where anytime we touched her, she was screaming and crying of pain. I asked a teacher what happened, and no one was able to give me an answer.”
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 04/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 33-CC-20250402110538
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: BLOSSOM GARDEN LEARNING ACADEMY
FACILITY NUMBER: 198020972
VISIT DATE: 04/25/2025
NARRATIVE
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During interviews with staff, all four individuals stated that they have not observed any child with a severe diaper rash within the past month. However, staff did mention a single instance in which a child had a minor diaper rash, which was promptly addressed by informing the parents. The parents requested the application of diaper cream and did not express any concerns to staff or suggest that the rash resulted from facilities neglect. No other incidents of diaper rash were recalled by staff during this time period. Staff also noted that every diaper change is documented using a facility-wide application, ProCare, which includes notes on whether diaper cream was used and any observed signs of irritation. Additionally, the facility keeps physical diapering logs that indicate the type of change and whether cream was applied.

During parent interviews, no concerns were expressed by parents interviewed. Parents did state that they have no concerns with the facility. No disclosures were made pertaining to the allegation.

LPA Perry reviewed both the facility-wide application, ProCare and physical diapering logs and observed consistent documentation for the past month with diapering. LPA also observed the proper storage of diapering creams along with their nonprescription administration forms signed by parents to be on file.

Based on interviews, observations and disclosures made during the department investigation, no disclosures were made by staff or parents pertaining to the allegation above, "Staff are not meeting children's toileting needs." While there was one documented case of diaper rash, the timeline of that incident does not align with the timing of the complaint, suggesting that the two are unrelated. Therefore, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days. Appeal Rights provided. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Appeal rights were given and explained. Exit interview conducted and report provided to Director Megha Sahni.

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 04/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/25/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2