198021062-3-11-2024-33-CC-BVON-D3CVHD-20240314162659

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198021062
Report Date: 03/11/2024
Date Signed: 03/11/2024 03:27:07 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/13/2023 and conducted by Evaluator Roxana Lopez

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20231213100926

FACILITY NAME:	CALTENCO FAMILY CHILD CARE		FACILITY NUMBER:	198021062
ADMINISTRATOR:	CALTENCO, MERCEDES		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(323) 945-9095
CITY:	EL MONTE	STATE: CA	ZIP CODE:	91732
CAPACITY:	14	CENSUS: 0	DATE:	03/11/2024
		UNANNOUNCED	TIME BEGAN:	02:25 PM
MET WITH:	Licensee, Mercedes Caltenco		TIME COMPLETED:	03:40 PM

ALLEGATION(S):

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Licensee hit child in care

INVESTIGATION FINDINGS:

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An unannounced inspection was conducted by Licensing Program Analyst (LPA) Roxana Lopez on 03/11/2024. A COVID risk assessment was conducted. The purpose of this inspection is to provide the findings of the complaint investigation which was received on 12/13/2023. LPA met with Licensee, Mercedes Caltenco to whom the purpose of the inspection was announced. No day care children present.

Throughout the course of the investigation, interviews were conducted with staff, children and parents. LPA also reviewed and obtained copy of children’s roster.

Per initial complaint report, the Reporting Party (RP) reported that Child # 1 disclosed to authorized representative that Licensee, hit them. Per RP they asked child # 1 about the incident and Child # 1 hit the top of their head with a fist.
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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 03/11/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20231213100926

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: CALTENCO FAMILY CHILD CARE	FACILITY NUMBER: 198021062
	VISIT DATE: 03/11/2024

NARRATIVE

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In regards to allegation # 1 licensee hit day care child: LPA conducted interviews with complainant, children and parent staff. Authorized representative and victim were not available for interview.

LPA conducted interview with staff # 1. Per licensee. they have not hit a child- Licensee, states that if children are having a hard time they talk to the child about the routine, they go down to the children’s level to talk about the situation and work out a plan.

LPA conducted interviews with parents and children. Parent’s statements corroborate that they do not have any concerns with staff and that they are happy with the care their child receives. Children’s statements did not disclosed any information regarding allegation.

This agency has investigated the complaint alleging Licensee hit day care child. Based upon the evidence as presented above, the allegation has been determined to be Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Licensee Mercedes Caltenco.

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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 03/11/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2024

LIC9099 (FAS) - (06/04)

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