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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198021150
Report Date: 09/24/2025
Date Signed: 09/24/2025 10:22:21 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/19/2025 and conducted by Evaluator Joanne Solorio Campos
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20250819170101
FACILITY NAME:HE FAMILY CHILD CAREFACILITY NUMBER:
198021150
ADMINISTRATOR:HE, XIAOSHANFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(626) 988-7212
CITY:LA PUENTESTATE: CAZIP CODE:
91744
CAPACITY:14CENSUS: 12DATE:
09/24/2025
UNANNOUNCEDTIME BEGAN:
09:25 AM
MET WITH:Xiaoshan He, LicenseeTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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-Licensee is operating over ratio
-Licensee did not ensure that all adults in th home who are providing care and supervision are fingerprint cleared
-Children are not adequately supervised resulting in injuries
INVESTIGATION FINDINGS:
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On Wednesday, September 24, 2025, Licensing Program Analyst (LPA) Joanne Solorio-Campos conducted an unannounced complaint inspection to the above facility for the purpose of delivering the complaint findings. LPA arrived and was met by Licensee Xiaoshan He, who guided analyst on a tour of the facility. During this inspection there were 12 children present in the facility. Also, during this inspection licensee’s husband and assistant were present.

The allegations state, “Licensee is operating over ratio”, “Licensee did not ensure that all adults in the home who are providing care and supervision are fingerprint cleared”, and Children are not adequately supervised resulting in injuries”. Throughout the course of the investigation, interviews were conducted with licensee, parents, neighbors and reporting party. LPA also reviewed and obtained pertinent documents.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Joanne Solorio Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 33-CC-20250819170101
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: HE FAMILY CHILD CARE
FACILITY NUMBER: 198021150
VISIT DATE: 09/24/2025
NARRATIVE
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Reporting Party states that due to being over ratio children are getting injured, though parent interviews did not corroborate the allegation. During parent interviews, information disclosed varied. One out of four parents stated that their child had been bitten by another child and was not informed, while the other three parents reported that their children had not been injured while in care at the family childcare home. All parents reported being satisfied with the care their children receive and had no additional concerns.

Per Licensee’s interview, she stated that she does have a child in her care that tends to bite children but that she has spoken to the parent and is working with the child and mother to help prevent it. Licensee states she lets parents know when this type of incident occurs. Per Licensee’s husband’s interview, he did not disclose any information to corroborate the above allegations.

Throughout LPA’s inspections, LPA consistently observed 2 or more adults present in the home supervising the children. The LPA also verified that all adults observed in the home have obtained fingerprint clearance.

Based on LPA’s observation, interviews and reviewing documentation, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore at this time the above allegations are Unsubstantiated.

A notice of site visit was given and must remain posted for 30 days.

Exit interview was conducted with Licensee Xiaoshan He.

Appeal rights were provided.
SUPERVISORS NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Joanne Solorio Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2