<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198021150
Report Date: 09/24/2025
Date Signed: 09/24/2025 11:28:04 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/19/2025 and conducted by Evaluator Joanne Solorio Campos
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20250819170101
FACILITY NAME:HE FAMILY CHILD CAREFACILITY NUMBER:
198021150
ADMINISTRATOR:HE, XIAOSHANFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(626) 988-7212
CITY:LA PUENTESTATE: CAZIP CODE:
91744
CAPACITY:14CENSUS: 12DATE:
09/24/2025
UNANNOUNCEDTIME BEGAN:
10:35 AM
MET WITH:Xiaoshan He, LicenseeTIME COMPLETED:
12:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee is operating over capacity
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On Wednesday, September 24, 2025, Licensing Program Analyst (LPA) Joanne Solorio-Campos and Youle Qi conducted an unannounced complaint inspection to the above facility for the purpose of delivering the complaint findings. LPA arrived and was met by Licensee Xiaoshan He, who guided analyst on a tour of the facility. During this inspection there were 12 children present in the facility. Also during this inspection, the licensee’s husband and assistant were present.

The allegation states, “Licensee is operating over capacity”. Throughout the course of the investigation, interviews were conducted with licensee, parents, neighbors and reporting party. LPA also reviewed and obtained pertinent documents which included photos of children in the facility where there were more than 14 children present at one time.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Joanne Solorio Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 33-CC-20250819170101
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: HE FAMILY CHILD CARE
FACILITY NUMBER: 198021150
VISIT DATE: 09/24/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
During the parent interviews, 1 out of 4 parents stated that they do see a lot of children but did not know an exact number and felt it was too busy and suggested they needed more providers to assist. During the course of investigation, photos were provided to LPA showing over 14 children at the facility at one time, which is well over the licensed capacity. Per neighbors’ interview, conducted by LPA Mary Silva they stated they have seen about 20 children at one time.

On 9/12/25, LPA arrived at the family childcare home and before entering the home, the LPA observed Licensee hand over a child to another adult. The adult then took the child to the back area of the home. Once the LPA entered the home the LPA only observed 14 children present. Licensee stated she only had 14 attending for that day. However, during the tour of the home conducted with LPA Mary Silva, the other adult with the child was not observed.

Based on LPA's observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated at this time. Title 22 Regulation Code 102416.5 (a)--Staffing Ratio and Capacity-- The capacity specified on the license shall be the maximum number of children for whom care may be provided at any one time are being cited on the attached LIC9099D.

LPA Solorio-Campos informed licensee, Xiaoshan He, that this report dated 09/24/25 document(s) one Type A citation. Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

LPA Solorio-Campos informed the licensee, Xiaoshan He to provide a copy of this licensing report dated 09/24/25 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A notice of site visit was given and must remain posted for 30 days.
Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
Exit interview conducted and report was reviewed with the licensee, Xiaoshan He.
Appeal rights were provided.
SUPERVISORS NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Joanne Solorio Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 33-CC-20250819170101
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: HE FAMILY CHILD CARE
FACILITY NUMBER: 198021150
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/24/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/29/2025
Section Cited
CCR
102416.5
1
2
3
4
5
6
7
102416.5 Staffing Ratio and Capacity
(a) The capacity specified on the license shall be the maximum number of children for whom care may be provided at any one time.
This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Licensee has disenrolledl 2 children from her care and will sign a declaration acknowledging her understanding of her licensed capacity.
8
9
10
11
12
13
14
Based on observations/interviews/record review, the licensee has had more children present at one time specified on her license capacity, which poses an immediate/potential health, safety, or personal rights risk to children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Joanne Solorio Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3