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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198021205
Report Date: 03/07/2024
Date Signed: 03/07/2024 09:47:52 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/30/2024 and conducted by Evaluator Nolan Tcheng
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20240130102833
FACILITY NAME:HART PRESCHOOLFACILITY NUMBER:
198021205
ADMINISTRATOR:MONIQUE ORNELASFACILITY TYPE:
850
ADDRESS:859 S. RAYMOND AVE.TELEPHONE:
(213) 422-2176
CITY:PASADENASTATE: CAZIP CODE:
91105
CAPACITY:42CENSUS: 7DATE:
03/07/2024
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Monique Ornelas - DirectorTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Staff do not ensure that electrical outlets are covered
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Nolan Tcheng and Suzana Safaryan conducted a subsequent inspection of a complaint investigation to deliver findings. Upon arrival at 8am, LPAs met with Director Monqiue Ornelas, to whom the purpose of the inspection was explained. Tour of the facility was provided. There were children present during the time of inspection.

Census was taken. There were 7 children with 2 staff members.

During the course of investigation, interviews with three staff and three parents were conducted. Documents in the form of Child Care Facility Roster and Parent Handbook were obtained. File review of five child files was conducted.

Information from the complainant indicates that the electrical outlets in the classrooms are not covered and accessible to children in care. REPORT CONTINUES PAGE 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 03/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/07/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 33-CC-20240130102833
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: HART PRESCHOOL
FACILITY NUMBER: 198021205
VISIT DATE: 03/07/2024
NARRATIVE
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During inspections on 02/07/2024, 02/23/2024, and today's date, 03/07/2024. LPAs observed that there were multiple electrical outlets without covers on them in the classrooms. This makes the outlets accessible to children in care. Pictures were obtained. Director states that they were provided 15 Amp Tamper Resistant AFCI Outlets from their contractors and submitted the receipt to LPA. Outlet on receipt only showed quantity of 2 ordered and did not match any outlets in the classrooms observed.

Based on LPAs observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 Chapter 1 101238(b)(1)), are being cited on the attached deficiencies page.

The deficiencies listed on the following pages were observed by the LPA and are being cited in accordance with California Code of Regulations Title 22. Please see attached LIC 809D for deficiencies that are being cited and need to be cleared to protect the children’s health & safety.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Director Monique Ornelas, at 9:45am. Plan of corrections developed and Copy of Report provided.

END OF REPORT PAGE 2 of 2

SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 03/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/07/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 33-CC-20240130102833
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: HART PRESCHOOL
FACILITY NUMBER: 198021205
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/07/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/14/2024
Section Cited
CCR
101238(b)(1)
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Buildings and Grounds
(b) All children shall be protected against hazards within the center through provision of the following:
(1) Protective devices....

This requirement is not met as evidenced by:
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Per Director, facility will replace all outlets with tamper resistant outlets. Until then all covers will be placed on electrical outlets. Proof of replacement appointment and receipts will be provided to LPA by POC date.
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Based on observation, Licensee did not ensure that electrical outlets were covered in the classrooms. Outlets were observed with no covers on 02/07/2024, 02/23/2024, and 03/07/2023. This is a potential risk to the health, safety, and personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 03/07/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/07/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/30/2024 and conducted by Evaluator Nolan Tcheng
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20240130102833

FACILITY NAME:HART PRESCHOOLFACILITY NUMBER:
198021205
ADMINISTRATOR:MONIQUE ORNELASFACILITY TYPE:
850
ADDRESS:859 S. RAYMOND AVE.TELEPHONE:
(213) 422-2176
CITY:PASADENASTATE: CAZIP CODE:
91105
CAPACITY:42CENSUS: 7DATE:
03/07/2024
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Monique Ornelas - DirectorTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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9
Personal Rights
INVESTIGATION FINDINGS:
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13
Licensing Program Analysts (LPAs) Nolan Tcheng and Suzana Safaryan conducted a subsequent inspection of a complaint investigation to deliver findings. Upon arrival at 8am, LPAs met with Director Monqiue Ornelas, to whom the purpose of the inspection was explained. Tour of the facility was provided. There were children present during the time of inspection.

Census was taken. There were 7 children with 2 staff members.

During the course of investigation, interviews with three staff and three parents were conducted. Documents in the form of Child Care Facility Roster and Parent Handbook were obtained. File review of five child files was conducted.

Information from the complainant indicates that the toys and equipment being used by children in care are unsafe. REPORT CONTINUES PAGE 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 03/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/07/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 33-CC-20240130102833
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: HART PRESCHOOL
FACILITY NUMBER: 198021205
VISIT DATE: 03/07/2024
NARRATIVE
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Interviews with staff indicated that toys and equipment are checked multiple times throughout the week for any broken or hazardous parts. Staff interview states that toys that are broken or not age appropriate have been brought up to administration. Director states that Licensee is attentive in replacing any equipment or toys that are not considered safe.

Parent interviews made no disclosures regarding the above allegation.

During inspections on 02/07/2024, 02/23/2024, and today's date, 03/07/2024, LPAs made no observations of toys or equipment that were broken, unsafe, or not age appropriate for children in care.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Director Monique Ornelas, at 9:45am. Copy of Report provided.

END OF REPORT PAGE 2 of 2

SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 03/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/07/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5