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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198021271
Report Date: 12/11/2025
Date Signed: 12/11/2025 12:48:02 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/22/2025 and conducted by Evaluator Shushanik Safaryan
COMPLAINT CONTROL NUMBER: 33-CC-20250922142331
FACILITY NAME:SWAG KIDS STUDIOFACILITY NUMBER:
198021271
ADMINISTRATOR:LYNNE HAISLIPFACILITY TYPE:
860
ADDRESS:11924 LELAND AVETELEPHONE:
(562) 944-2577
CITY:WHITTIERSTATE: CAZIP CODE:
90605
CAPACITY:15CENSUS: 3DATE:
12/11/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Cathy Combs TIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Licensee allowed uncleared staff to work in the facility.
Staff did not adequately supervise children, resulting in children sustaining injuries.
INVESTIGATION FINDINGS:
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On 12/11/2025, at 9:30 am , Licensing Program Analysts (LPAs ) Shushanik Safaryan and Diana Ortiz conducted an unannounced visit to conclude complaint investigation received by the Department.
During the visit , LPAs met with Facility Representative , Cathy Combs to whom the purpose of the visit was explained.
The complaint received ,alleged that the licensee allowed unclear staff to work in the facility, and staff did not adequately supervise the children, resulting in children sustaining injuries.

Regarding the allegation, the licensee allowed unclear staff to work in the facility; interviews conducted disclosed that Adult #1(A1) Adult #2(A2), and Adult #3(A3) were supervising children at the facility without obtaining a criminal record clearance and without the direct supervision of a fingerprinted staff member.

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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 33-CC-20250922142331
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: SWAG KIDS STUDIO
FACILITY NUMBER: 198021271
VISIT DATE: 12/11/2025
NARRATIVE
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A1 stated that they provided supervision to her child and four other children from different families without any additional staff members present at the facility. This was also confirmed by a former staff member(S1) and a parent(P1). A1 stated that they provided supervision because the (S1) had to leave early.
During the interviews, Cathy Combs and Tim Combs stated A1 could not obtain criminal record clearance due to the past record.
Additionally, A1 disclosed, supervision was provided by A1, A2 and A3 when facility representatives (FR) Tim Combs and (FR) Cathy Combs were on vacation. (FR) Cathy Combs stated permission was granted to A1 and A2 to use the licensed facility. A1 stated, during that time supervision was provided by A2. A2 confirmed that they had permission to use the licensed facility to care for her children and for children from another family; however, the total number of children being cared for is unknown, and this information was not provided to LPA during this investigation. Requested sign-in and out sheets and staff timecards were not available during this investigation and facility was cited 12/11/2025.
According to the S1, A3 "son in law" covered breaks during nap time or provided supervision when S1 assisted children to go to the bathroom, which was confirmed by A1. LPA tried to contact A3 multiple times and never received response until today. During todays visit , facility representative Cathy Combs left the room to obtain her phone and came back and provided son in law phone number to LPA which was the same one that LPA was provided and was unable to contact A3.

Additionally, text messages were submitted to LPA to support allegations.
During parent’s interviews, it was disclosed that the facility was going through frequent staff changes and different staff members were working for a short period of time, which was confirmed by Cathy Combs.
LPA was unable to obtain information regarding other staff members working in the facility due to the facility not having the staff records. Facility was cited for not having records on 09/26/2025.

Based on LPA's observations and interviews, which were conducted and record reviews, the preponderance of evidence standard has been met; therefore, the allegation that the licensee allowed unclear staff to work in the facility is SUBSTANTIATED.

Information provided by Reporting Party (RP) that child#1 sustain several injuries while in care, including one diagnosed as a concussion. RP also submitted incident reports for child#1, photos of injuries and doctor`s report regarding injury that happened on 08/12/25 resulting in concussion.
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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 33-CC-20250922142331
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: SWAG KIDS STUDIO
FACILITY NUMBER: 198021271
VISIT DATE: 12/11/2025
NARRATIVE
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During this investigation, LPA conducted interviews with (FR) Cathy Combs, (FR) Tim Combs , S1 and parents. During the tour, LPA observed cameras outside of the facility capturing front play area.

Per (FR) Cathy Combs video footage was not available, and incident was not captured since umbrella located in front play area blocks the view of the area where incident happened. Cathy Combs and Tim Combs also stated that they were not present at the facility when incident occurred.
During LPA review of children's files, LPA observed several incident reports. Four reports documented injuries sustained by Child #1 while in care, caused by another child and all occurring within the same month.
According to Facility Representative (FR) Cathy Combs there was only one staff member(S1) working at the facility, providing care and supervision, and fulfilling the Director`s duties at the facility.
FR stated that they would provide supervision to children when staff take their breaks and lunches when necessary. Otherwise, the S1 would stay at the facility to take lunch and was responsible for supervision during that time.
S1 confirmed that incidents were occurring due to a lack of supervision and that reports were being completed and filed in children`s files. Per S1 seven were attending daily. S1 reported that they had notified FR multiple times that additional help needed to provide supervision.
Parents also disclosed concerns that children were sustaining multiple injuries while in care.

Based on LPA's observations and interviews, which were conducted and record review(s), the preponderance of evidence standard has been met; therefore, the allegation that staff did not adequately supervise the children, resulting in the children sustaining injuries, is found to be SUBSTANTIATED.

California Code of Regulations,(Title 22, Division 12, Chapter 1) is cited on the attached LIC 9099D. Deficiencies that are cited need to be cleared to protect the children’s health and safety.

LPA Safaryan informed facility representative Cathy Kombs that this report dated 12/11/2025 document(s) two Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 33-CC-20250922142331
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: SWAG KIDS STUDIO
FACILITY NUMBER: 198021271
VISIT DATE: 12/11/2025
NARRATIVE
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On 12/11/2025 , at 10:30 am Civil Penalty of $300 is being assessed. Please see LIC 421BG..

Also, LPA Safaryan informed the facility representative to provide a copy of this licensing report dated 12/11/2025 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative.
An exit Interview was conducted, a copy of this report along with Notice of Site visit , Deficiency pages and Appeal Rights were explained and provided to the Facility Representative Cathy Combs on 12/11/2025.

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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 33-CC-20250922142331
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: SWAG KIDS STUDIO
FACILITY NUMBER: 198021271
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/11/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/12/2025
Section Cited
CCR
101170(e)
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101170.Criminal RecordClearance.
(e)All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1596.871 shall prior to working, residing or volunteering in a licensed facility.
This requirement is not met evidenced by:
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Facility Representatives will watch videos on CDSS website , link provided below regarding Background Check Requirements for Caregivers, will submit declaration when video was watched and understanding from video. Facility Representative will submit LIC 500 with staff members names and Fingerprint clearance forms .
https://ccld.childcarevideos.org/child-care-center-operators



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 Uncleared adults A1, A2, A3 , supervised children enrolled, without obtaining criminal record clearance and without the direct supervision of a fingerprinted staff member, which posses an immediate risk to health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 33-CC-20250922142331
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: SWAG KIDS STUDIO
FACILITY NUMBER: 198021271
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/11/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/12/2025
Section Cited
CCR
101229(a)
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101229.Responsibility for Providing Care and Supervision.(a)The licensee shall provide care and supervision as necessary to meet the children's needs.
This requirement is not met evidenced by:
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Facility Representatives will watch videos on CDSS website , link provided below regarding Teacher -to-Child Ratio, Supervising Children in Child Care Centers. Wright Declaration , stating when videos were watched and what she understood from videos. Facility Representative will submit LIC 500 regarding child care center director and staff , with all required paperwork.
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Staff did not adequately supervise the children, resulting in children sustaining injuries .LPA observed four incident reports for C1 during the same months, one resulting in concussion based on the doctors report, which posses an immediate risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 6