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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198021383
Report Date: 11/04/2025
Date Signed: 11/05/2025 10:12:55 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/22/2025 and conducted by Evaluator Mary Silva
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20250922142958
FACILITY NAME:JOY'S CHILDREN'S LEARNING CENTER / LA PUENTEFACILITY NUMBER:
198021383
ADMINISTRATOR:CYPRIAN, J. / CYPRIAN, C.FACILITY TYPE:
860
ADDRESS:515 N AZUSA AVETELEPHONE:
(626) 675-8223
CITY:LA PUENTESTATE: CAZIP CODE:
91744
CAPACITY:33CENSUS: 18DATE:
11/04/2025
UNANNOUNCEDTIME BEGAN:
08:55 AM
MET WITH:Nicole Rojas and Giselle KnightTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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Denying parent access to child care areas
Parent not allowed to observe child while in care
Requesting parent volunteers to meet ratio
INVESTIGATION FINDINGS:
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On 11/04/2025 Licensing Program Analyst (LPA) Mary Silva conducted a subsequent complaint inspection to conclude the investigation regarding the above complaint allegations. LPA met with Site Supervisor Nicole Rojas and Site Supervisor Giselle Knight, to whom the reason for the visit was explained. LPA was guided on a tour of the facility. Census was taken. LPA observed during this inspection 9 preschool children with 2 staff and 9 infant children with 4 staff.

Complainant alleged the facility is denying parent access to childcare areas, parent is not allowed to observe child while in care and facility is requesting parent volunteers to meet ratio.

During the course of this investigation, LPA obtained a copy of the facility roster, parent handbook, and Personnel Report. LPA conducted interviews with the three-facility staff and three daycare parents.

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Mary Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 11/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 33-CC-20250922142958
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: JOY'S CHILDREN'S LEARNING CENTER / LA PUENTE
FACILITY NUMBER: 198021383
VISIT DATE: 11/04/2025
NARRATIVE
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There were no concrete disclosures made during interviews or in documentation obtained to corroborate with the alleged allegations. Based on the interviews conducted, some individuals stated they are allowed to access childcare areas and others stated they stay in the lobby as staff take the children to the classroom in the morning during drop off and bring the children to the lobby in the afternoon during pick up. Per evidence gathered the parent handbook states under parent participation as such, parents are encouraged to participate in their child’s educational experience by volunteering their time and on the second paragraph it states the program assures parents have unlimited access to their children including written records.
Although the allegation may have happened or are valid there is not a preponderance of evidence to prove the alleged violations did or did not occur. The evidence to prove something happened is equal to and has just as much convincing weight that it did not happen therefore the allegations are unsubstantiated.
The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Exit interview was conducted and report was reviewed with site supervisor Nicole Rojas. Appeal Rights provided.

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SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Mary Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 11/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/04/2025
LIC9099 (FAS) - (06/04)
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