198021594-2-23-2026-33-CC-BVON-DSBQYE-20260319123502

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198021594
Report Date: 02/23/2026
Date Signed: 02/23/2026 10:56:53 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/09/2026 and conducted by Evaluator Shushanik Safaryan

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20260109151902

FACILITY NAME:	LA CRESCENTA MONTESSORI		FACILITY NUMBER:	198021594
ADMINISTRATOR:	ARACELI GUZMAN		FACILITY TYPE:	860
ADDRESS:	3811 FOOTHILL BLVD		TELEPHONE:	(818) 249-5437
CITY:	LA CRESCENTA	STATE: CA	ZIP CODE:	91214
CAPACITY:	66	CENSUS: 18	DATE:	02/23/2026
		UNANNOUNCED	TIME BEGAN:	08:45 AM
MET WITH:	Araceli Guzman		TIME COMPLETED:	09:45 AM

ALLEGATION(S):

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Child sustained an injury due to lack of care or supervision from staff.

INVESTIGATION FINDINGS:

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On 02/23/2026, at 08:45 am, Licensing Program Analyst (LPA) Shushanik Safaryan conducted an unannounced complaint inspection to the above facility for the purpose of delivering the complaint finding. Upon arrival , LPA met Facility Representative Araceli Guzman to whom the purpose of the visit was explained , who guided LPA on tour of the facility. During the inspection, LPA observed seven infants with 3 staff members, 4 toddlers with one staff member and 7 preschoolers with one staff member.

Allegation states : Child sustained an injury due to lack of care or supervision from staff.

Per Reporting Party(RP) at the end of August or early September of last year , Child1(C1)sustained a dislocated elbow while in day care. Urgent care paperwork was submitted to LPA for review.
Based on the urgent care paperwork child was seen by the doctor for left arm injury on 09/17/2025. During this investigation, LPA obtained sign-in sheets for staff members and children for the 09/17/2025.
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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:	DATE: 02/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/23/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20260109151902

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: LA CRESCENTA MONTESSORI	FACILITY NUMBER: 198021594
	VISIT DATE: 02/23/2026

NARRATIVE

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Based on the paperwork obtained , facility had 8 infants and 4 staff members present on the day of the incident. LPA interviewed director and staff members present on the day of the incident. Per Director, they were not aware of incident until received email from the C1`s parent . Per Director statements, they did not see the video footage from the date of the incident but interviewed 2 staff members and response was emailed to the parent , which was confirmed by the parent and copy was provided to LPA. During the interviews staff members present disclosed that no incidents occurred with C1 during the day care hours. Two staff members disclosed they remembered C1 was more emotional than usual . Per S5 they remember staff member contacted C1`s parent which was confirmed by the parent. LPA was unable to obtain video footage from the facility due to the hard drive limited space. LPA interviewed parents and no disclosures were obtained to support allegations.
Based on the investigation , although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

An exit Interview was conducted, copy of this report along with Notice of Site visit and Appeal Rights were explained and provided to the Facility Representative, Araceli Guzman on 02/23/2026.

A notice of site visit was given and must remain posted for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:	DATE: 02/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/23/2026

LIC9099 (FAS) - (06/04)

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