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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198021594
Report Date: 03/24/2026
Date Signed: 03/24/2026 12:54:40 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/31/2025 and conducted by Evaluator Shushanik Safaryan
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20251231122756
FACILITY NAME:LA CRESCENTA MONTESSORIFACILITY NUMBER:
198021594
ADMINISTRATOR:ARACELI GUZMANFACILITY TYPE:
860
ADDRESS:3811 FOOTHILL BLVDTELEPHONE:
(818) 249-5437
CITY:LA CRESCENTASTATE: CAZIP CODE:
91214
CAPACITY:66CENSUS: 25DATE:
03/24/2026
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Araceli GuzmanTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Staff inappropriately handled child in care resulting in bruising.
Staff do not keep facility in safe condition.
INVESTIGATION FINDINGS:
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On 03/24/2026, at 12:20 pm, Licensing Program Analyst (LPA) Shushanik Safaryan conducted an unannounced complaint inspection to the above facility for the purpose of delivering the complaint findings. Upon arrival , LPA met Facility Representative Araceli Guzman to whom the purpose of the visit was explained and who guided LPA on tour of the facility. During the inspection, LPA observed 7 infants with 3 staff members, 6 toddlers with 1 staff member and 12 preschoolers with 2 staff members.

Allegations state: Staff inappropriately handled child in care resulting in bruising.Staff do not keep facility in safe condition.
Allegation:Staff inappropriately handled child in care resulting in bruising.
Per Reporting Party(RP) on 12/30/2025, Child#1(C1) returned home with bruising in his back, appearing as two red fingerprints. RP reported that C1 stated they were pinched by Adult1(A1) at the childcare. Pictures of the bruise were provided to LPA for review.
Page 1of 3
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:

DATE: 03/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 33-CC-20251231122756
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: LA CRESCENTA MONTESSORI
FACILITY NUMBER: 198021594
VISIT DATE: 03/24/2026
NARRATIVE
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During the investigation, the LPA conducted interviews. According to Staff 1 (S1), A1 was contracted by the facility to provide dance classes in the childcare center. During the interview, C1 disclosed to the LPA that they were pinched by A1 while at the childcare center and were able to demonstrate the location where the pinching occurred. C1's statements were consistent with an information provided to the Reporting Party (RP), LPA, and other staff members S1, S4, and S5.

S1, S4, and S5 reported observing a bruise on C1's back the next day, describing it as two red-purple lines. Staff 2 (S2) stated that they were present in the classroom at the time of the incident ,but did not observe the incident. S2 stated, they heard A1 redirecting C1 two or three times before hearing cry. Staff 3 (S3) stated that they were located on the opposite side of the classroom and heard C1 cry.

The facility provided video footage from the time of the incident. The Licensing Program Analyst (LPA) observed Child 1 (C1) in the group with the other children. However, the LPA was unable to see the incident because of C1's location in the classroom during the incident. During the video footage review, LPA observed Staff 2 (S2) turning their head towards C1, which was confirmed by S2 when C1 cried.

Allegation: Staff do not keep facility in safe condition.

Per Reporting Party (RP) the facility classroom had broken ceiling tiles and water leaks, requiring buckets to collect rainwater. Photographs were provided to the Licensing Program Analyst (LPA) for review.

During the investigation, the Licensing Program Analyst (LPA) toured the facility and conducted interviews with staff and parents. The director stated that the roof had previously been repaired; however, a leak occurred, necessitating the reopening of the ceiling for additional repairs. An invoice dated January 12, 2025, for roof patching was provided to the LPA.

During the interviews, staff reported that water leaks occurred during recent rainfall, and a bucket was placed in the classroom over the weekend to collect the leaking water. Parents disclosed observing water leaks and a bucket in the classroom during rainy periods.

Additionally, concerns were raised by the parents about the open ceiling area in the classroom,while children in care. While touring the facility, the LPA observed loose ceiling tiles in the bathroom and an open ceiling area in one of the classrooms. Page 2 of 3

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:

DATE: 03/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 33-CC-20251231122756
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: LA CRESCENTA MONTESSORI
FACILITY NUMBER: 198021594
VISIT DATE: 03/24/2026
NARRATIVE
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Based on LPAs interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 , Chapter 1 ), are being cited on the attached LIC 9099D

LPA Safaryan informed facility representative Araceli Guzman that this report dated 03/24/2026 document one Type A citation. Type A citation which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Safaryan informed the facility representative to provide a copy of this licensing report dated 03/24/26 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification

An exit Interview was conducted, copy of this report along with Notice of Site visit, Deficiency page and Appeal Rights were explained and provided to the Facility Representative Araceli Guzman on 03/24/2026..

A notice of site visit was given and must remain posted for 30 days in the visible place.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:

DATE: 03/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 33-CC-20251231122756
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: LA CRESCENTA MONTESSORI
FACILITY NUMBER: 198021594
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/24/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/25/2026
Section Cited
CCR
101223(a)(2)
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101223 Personal Rights(a)The licensee shall ensure that each child is accorded the following personal rights:(2)To be accorded safe, healthful, and comfortable accommodations... This requirement is not met evidenced by:
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Director stated, dance teacher is not contracted by the facility anymore. Staff members will conduct training regarding children`s personal rights , watch the video regarding children`s personal rights, active supervision.Meeting agenda will be sent to LPA by POC date.
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During the day care hours ,C1 was pinched by Adult1 contracted by the facility in the childcare center, which poses/posed a immediate health, safety or personal rights risk to persons in care.
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Director stated, she will have assigned staff member to provide active supervision all the time and classes will be conducted in small groups.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:

DATE: 03/24/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 33-CC-20251231122756
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: LA CRESCENTA MONTESSORI
FACILITY NUMBER: 198021594
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/24/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/25/2026
Section Cited
CCR
101238(a)
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101238 Buildings and Grounds
(a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors. This requirement was not met evidenced by:

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Director stated repairs conducted on weekends or after hours when children are not present. Per Director, ceiling was closed and tiles fixed. Pictures will be emailed to LPA when everything is complete. Director stated, if any future issues with the classrooms , arrangments will be made to keep children safe and Department will be notified.
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During the interviews staff and parents confirmed water leaks were observed in the classroom and celling was open in one of the classrooms. LPA observed loose tiles and open celling in the classroom, which poses/posed a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Shushanik Safaryan
LICENSING EVALUATOR SIGNATURE:

DATE: 03/24/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5