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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198021625
Report Date: 12/30/2025
Date Signed: 12/30/2025 03:47:44 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/12/2025 and conducted by Evaluator Cynthia Reyes
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20251112124024
FACILITY NAME:CHARTER OAK DAY SCHOOLFACILITY NUMBER:
198021625
ADMINISTRATOR:IVORY, VIVIANNFACILITY TYPE:
860
ADDRESS:1505 S SUNFLOWER AVETELEPHONE:
(626) 967-6611
CITY:GLENDORASTATE: CAZIP CODE:
91740
CAPACITY:45CENSUS: 16DATE:
12/30/2025
UNANNOUNCEDTIME BEGAN:
01:35 PM
MET WITH:Sara Orduno, DirectorTIME COMPLETED:
04:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Ratio- Staff did not maintain proper teacher child ratios

INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analysts (LPA) Cynthia Reyes conducted an unannounced site inspection to complete the investigation and present the findings of the complaint allegation listed above. This inspection is to ensure the health and safety standards as required by the regulations governing child care centers are met. LPA met with Sara Orduno, Director and census of children and staff were taken. LPA observed 6 infants with 2 staff present and 10 preschool children with 3 staff present.

During the course of this investigation, LPA conducted Interviews, observation and received and reviewed documents.

Ratio- Staff did not maintain proper teacher child ratios. Reporting Party (Rp) stated I have observed that this facility is consistently over ratio in both the infant and preschool classrooms, particularly during the morning hours.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 12/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 33-CC-20251112124024
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: CHARTER OAK DAY SCHOOL
FACILITY NUMBER: 198021625
VISIT DATE: 12/30/2025
NARRATIVE
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Page 2

LPA conducted interviews with staff # 1- 5. Staff corroborated that they have never been out of ratio or have observed any other staff being out of ratio. Per Staff # 5 they open the infant room at 630 am and they make sure that when they have the 4th infant present they have another teacher present to avoid any out of ratio situations. Staff # 4 opens the preschool class room at 630 AM and there is always another staff present before they even reach the 12 preschool child. LPA Reyes did observe the facility to be in ratio and reviewed sign in and out sheets for the month of October and November between the hours of 6:30 and 8:30 am and 8:30 and 9:30 AM. Administrator Viviann also will cover the teacher child ratio when needed and lives close enough to be at this facility with in minutes in case of any emergency's.

LPA was unable to get further information from the reporting party as of this date.

This agency has investigated the complaint alleging Staff did not maintain proper teacher- child ratios . Based upon the evidence as presented above, the allegation has been determined to be Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove alleged violation(s) did or did not occur, therefore at this time the allegation is unsubstantiated.

At this time, the licensee is in compliance with California Code of Regulations Title 22. No deficiencies cited.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Appeal rights were provided.

Exit interview conducted and report was reviewed with Viviann Ivory, Administrator.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 12/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/30/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2