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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198021986
Report Date: 03/05/2026
Date Signed: 03/05/2026 02:06:40 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/18/2026 and conducted by Evaluator Mariah Aguirre
COMPLAINT CONTROL NUMBER: 33-CC-20260218113124
FACILITY NAME:ALVARADO FAMILY CHILD CAREFACILITY NUMBER:
198021986
ADMINISTRATOR:ALVARADO, JENNIFERFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(626) 322-6388
CITY:SAN GABRIELSTATE: CAZIP CODE:
91776
CAPACITY:12CENSUS: 1DATE:
03/05/2026
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Licensee TIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Licensee does not ensure daycare children are treated with respect.
INVESTIGATION FINDINGS:
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On 03/05/2026 Licensing Program Analysts (LPAs) Mariah Aguirre and Mary Silva conducted an unannounced site inspection to deliver the findings for the above complaint allegation. LPAs MAguirre and MSilva met with Licensee, Jennifer Alvarado to whom the reason for the visit was explained. The Licensee provided LPAs on a tour of the home. There are 13 children enrolled and 1 child with 2 staff present at the time of inspection.

Throughout the course of the investigation, interviews were conducted with staff, children, and parents. LPA also reviewed and obtained copies of the childrens roster and other documentation relating to the above allegation.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Mariah Aguirre
LICENSING EVALUATOR SIGNATURE:

DATE: 03/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 33-CC-20260218113124
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: ALVARADO FAMILY CHILD CARE
FACILITY NUMBER: 198021986
VISIT DATE: 03/05/2026
NARRATIVE
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Per initial complaint report, the complainant reported that the Licensee does not ensure children are treated with respect. During interviews conducted, in regards to the above allegation, RP stated C1 was not treated with respect, as S1 and S2 made fun of C1s name during a birthday celebration. During interviews conducted with staff, S1 and S2 stated they did not ensure C1 was treated with respect during a birthday celebration at the facility as S1 and S2 disclosed they purposely wrote C1s name incorrectly on the hat during the celebration.
LPAs were unable to conduct interview with C1 due to C1 not being present at the facility each time LPAs were present.

Based on LPAs observations and interviews conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. The following deficiency listed on the attached LIC 9099D (deficiency page) is being cited in accordance with California Code of Regulations Title 22. Deficiency that is being cited needs to be cleared to protect the children’s health and safety.

LPAs Mariah Aguirre and Mary Silva informed Licensee, Jennifer Alvarado that this report dated 03/05/2026 documents one Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the health and safety of children in care.

LPAs Mariah Aguirre and Mary Silva informed the Licensee to provide a copy of this licensing report dated 03/05/2026 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report, A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Licensee, Jennifer Alvarado.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Mariah Aguirre
LICENSING EVALUATOR SIGNATURE:

DATE: 03/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 33-CC-20260218113124
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: ALVARADO FAMILY CHILD CARE
FACILITY NUMBER: 198021986
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/05/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/06/2026
Section Cited
HSC
102423(a)(1)
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Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative. These rights include, but are not limited to, the following:
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Licensee states they will review the Department website's Personal Rights video and complete a statement referencing what was learned throughout the video. Licensee's assistant will also do the above by POC date 03/06/2026.
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(1)To be treated with dignity in his/her personal relationship with staff and other persons. This requirement is not met as evidence by: During Interviews and Record Review, Staff did not treat C1 in a respectful manner as S1 and S2 purposely wrote C1s name incorrectly.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Mariah Aguirre
LICENSING EVALUATOR SIGNATURE:

DATE: 03/05/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3