The complaint alleges that the staff " verbally and physically abused the resident, resulting in bruises, scratches, on left knee and left wrist" On July 7, 2025, between 9:20 AM and 10:45 AM, the LPA interviewed five staff members (S1-S5), all of whom denied the allegation and stated that no staff member has ever hit or verbally abused a resident in their care.

Later, on the same day, from 11:00 AM to 01:00 PM, LPA Richard interviewed eight residents (R2-R9). Seven out of eight residents denied the allegation, affirming that the staff never verbally abused or physically hit them or witnessed staff hitting any residents. However, they reported having observed residents fighting among themselves, with staff intervening to separate them.

At 12:10 PM on July 7, 2025, LPA Richard called and spoke with the Client Wellness Program Manager (CWPM) from DHS. The CWPM denied the allegation and mentioned that they are collaborating with the Medical Case Worker (MCW) from DHS to transfer Resident #1 (R1) to a different facility, as R1 requires a higher level of care.

(Evaluation Report continues LIC 9099-C)

Based on information gathered, an inspection of the facility, observation, and interviews conducted, an analysis of records reviewed, the LPA found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is Unsubstantiated.

No deficiencies were cited.

An exit interview was conducted. A copy of the report was provided to the Assisted Living Administrator Ginger Enriquez.