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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198320024
Report Date: 04/03/2025
Date Signed: 04/03/2025 02:06:16 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/03/2025 and conducted by Evaluator Lizeth Villegas
COMPLAINT CONTROL NUMBER: 11-AS-20250303094055
FACILITY NAME:GOLDEN CARE LIVING IIIFACILITY NUMBER:
198320024
ADMINISTRATOR:GRADNEY, ANGELIQUEFACILITY TYPE:
740
ADDRESS:1308 HICKORY AVETELEPHONE:
(310) 787-8369
CITY:TORRANCESTATE: CAZIP CODE:
90503
CAPACITY:6CENSUS: 5DATE:
04/03/2025
UNANNOUNCEDTIME BEGAN:
01:19 PM
MET WITH:caregiver Jaremy NebresTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff did not prevent resident from engaging in a physical altercation
Staff did not prevent resident from having access to pepper spray
INVESTIGATION FINDINGS:
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This report supersedes report dated 03/19/25.
On 4/3/25 Licensing program analyst (LPA) Villegas conducted a subsequent unannounced complaint visit regarding the allegations above. LPA met with caregiver Jaremy Nebres as the purpose of the visit was explained.
The investigation consisted of the following: On 03/12/25 LPA Villegas obtained copies of the following; staff and resident rosters, and the following documents for residents #1 (R1); admission agreement dated 02/20/25, physicians report dated 03/26/24, resident personal property and valuables: dated 02/24/25, Appraisal/Needs and service plan dated: 02/20/2025, Preplacement appraisal: Dated: 02/20/25, Resident appraisal: Dated 02/20/25, and copies of unusual incident reports dated 02/23/25 and 03/05/25. On 03/12/25 between 10am-11 am LPA conducted interviews with residents #1-3 (R1-R3), and between 11am-11:40am LPA conducted interviews with staff #1-2 (S1-S2). On 3/12/25 LPA conducted a facility tour. On 03/19/25 LPA conducted a telephone interview with witness #1 (W1). On 03/19/25 at 11:am LPA conducted interview with staff #3 (S3). On 4/3/25 LPA conducted a review of police report dated 3/1/25 and conducted telephone interview with Administrator (A1).
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:

DATE: 04/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 11-AS-20250303094055
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: GOLDEN CARE LIVING III
FACILITY NUMBER: 198320024
VISIT DATE: 04/03/2025
NARRATIVE
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The investigation revealed the following:

Allegation: Staff did not prevent resident from engaging in a physical altercation

It is being alleged that facility did not come out of the facility while a resident in care was in a physical altercation out in the facility yard. On 03/12/25 between 10 am-11 am LPA conducted interviews with R1-R3 regarding the allegation above, 2 of 3 residents interviewed denied the allegation above, and reported being aware that the police were called to the facility but are unaware of the reason the police were called. 1 of 3 residents interviewed denied the allegation above, however 1 of 3 residents interviewed reported being involved in an altercation outside of the facility. On 03/12/25 LPA was unable to interview resident 4 (R4) due to communication barrier. On 03/12/25 and 03/19/25 between 11 am-11:40 am LPA conducted interviews with S1-S3 regarding the allegation above, 3 of 3 staff interviewed denied the allegation above, however 3 of 3 staff interviewed reported the police arrived at the facility due to an altercation between a resident and visitor that occurred outside of the facility. Per 3 of 3 staff interviewed there are procedures in place for when there is an altercation inside the facility which include informing the Administrator. On 3/18/25 LPA conducted review of R1’s physicians report dated 03/26/24 which indicates R1 does not require constant supervision, and R1 is able to leave the facility unattended. On 03/19/25 LPA conducted telephone interview with W1 regarding the allegation above, W1 denied the allegation above and reported there are no health and safety concerns regarding facility staff. On 4/3/25 LPA conducted a file review and observed that the facility sent an unusual incident report to the department on 3/5/25. On 4/3/25 LPA conducted a review of police report dated 3/1/25. Per police report, an incident occurred on 3/1/25 between R1 and another party which resulted in the other party to be arrested, not another action taken by police. In addition, the Police report states that the facility staff was not interviewed regarding the situation outside the facility. On 4/3/25 LPA conducted telephone interview with A1 regarding the allegation above, A1 denied the allegation above and reported that staff on shift will call A1 and inform A1 of the situation. A1 continued to state that staff were unaware of the incident that occurred on 3/1/25 as it occurred off facility property after midnight.

Allegation: Staff did not prevent resident from having access to pepper spray.

It is reported that a resident in care has possession of pepper spray. On 03/12/25 between 10 am-11 am LPA conducted interviews with R1-R3 regarding the allegation above, 3 of 3 residents interviewed denied the allegation above. 1 of 3 residents interviewed reported hearing a resident in care looking for pepper spray but did not observe any physical pepper spray at the facility. On 03/12/25 LPA was unable to interview resident 4 (R4) due to

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:

DATE: 04/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 11-AS-20250303094055
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: GOLDEN CARE LIVING III
FACILITY NUMBER: 198320024
VISIT DATE: 04/03/2025
NARRATIVE
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communication barrier. On 03/12/25 and 03/19/25 between 11 am-11:40 am LPA conducted interviews with S1-S3 regarding the allegation above, 3 of 3 staff interviewed denied the allegation above. On 3/12/25 LPA conducted a facility tour, there were no health and safety concerns observed. On 03/18/25 LPA conducted a review of R1's personal property and valuables dated 02/24/25, LPA did not observe any documentation regarding pepper spray. On 03/19/25 LPA conducted telephone interview with W1 regarding the allegation above, W1 denied the allegation above and reported there are no health and safety concerns regarding facility staff. On 4/3/25 LPA conducted telephone interview with A1 regarding the allegation above, A1 denied the allegation above and report all belongings are documented upon admission to the facility. A1 continued to state that staff check bedrooms while cleaning and will remove anything that is found that is not allowed in the facility, per A1 pepper spray has not been found inside the facility.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted, and a copy of this report was provided.

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:

DATE: 04/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3