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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198320197
Report Date: 02/13/2025
Date Signed: 02/13/2025 02:19:49 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/06/2025 and conducted by Evaluator Elvira Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20250206155838
FACILITY NAME:PLAZA AT WESTWOOD, THEFACILITY NUMBER:
198320197
ADMINISTRATOR:LUZ EMMA ROSEFACILITY TYPE:
740
ADDRESS:2228 WESTWOOD BLVDTELEPHONE:
(310) 475-8861
CITY:LOS ANGELESSTATE: CAZIP CODE:
90064
CAPACITY:136; 136CENSUS: 65DATE:
02/13/2025
UNANNOUNCEDTIME BEGAN:
08:32 AM
MET WITH:wellness director teresa pascualTIME COMPLETED:
02:28 PM
ALLEGATION(S):
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Staff steal resident(s) personal belongings while in care.
INVESTIGATION FINDINGS:
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On 02/13/25, the department conducted an unannounced complaint visit to investigate the above-mentioned allegation and deliver findings. The department met with Wellness Director, Teresa Pascual, and the purpose of the visit was explained.

The investigation consisted of the following: The department reviewed client files, and requested, and received the following documents: staff roster, resident roster, and copies Admissions Agreement, Physician Report, Record of Resident’s Safeguarded Cash Resources, Resident Personal Property and Valuables, Personal Rights, Personal Property Procedures, Grievance Procedure, Facility Information and House Rules, Identification and Emergency Information, Appraisal Needs and Services Plan, Preplacement Appraisal Information for R1. Additionally, the department conducted interviews with staff #1-#5 (S1-S5), residents #2-#6 (R2-R6) and attempted to interview R1. Furthermore, the department conducted a tour of the facility with Teresa Pascual.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Elvira Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 11-AS-20250206155838
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: PLAZA AT WESTWOOD, THE
FACILITY NUMBER: 198320197
VISIT DATE: 02/13/2025
NARRATIVE
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INVESTIGATION REVEALED THE FOLLOWING:

Staff steal resident(s) personal belongings while in care. It is being alleged that staff have been stealing money from a resident since they arrived at this facility. Based on interviews conducted, 5 out of 5 staff denied the allegation. 5 out of 5 stated that they respect the residents and their personal belongings. An interview with S1 revealed that R1 has not recently or in the past reported to management about any money and/or items missing or stolen by any staff member.

Based on interviews conducted 5 out of 6 residents interviewed denied the allegation. 5 out 6 residents interviewed stated that staff have never stolen any money from them. 5 out of 6 residents interviewed stated that they didn't know of any staff member stealing from R1. 5 out of 6 residents interviewed stated that staff treat them with dignity and respect, and are respectful of their belongings. 5 out 6 residents interviewed stated they are satisfied with the services being provided to them.

Based on the information gathered, interviews conducted, and records reviewed, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation, did or did not occur, therefore the allegation is Unsubstantiated.

No deficiencies were cited.


An exit interview was conducted with Wellness Director, Teresa Pascual, and a copy of this report was provided.
SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Elvira Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/13/2025
LIC9099 (FAS) - (06/04)
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