198320197-5-13-2025-11-AS-JHAD-DL72GR-20250903172331

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198320197
Report Date: 05/13/2025
Date Signed: 05/13/2025 02:05:57 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/06/2025 and conducted by Evaluator Bernadette Allen

COMPLAINT CONTROL NUMBER: 11-AS-20250506131114

FACILITY NAME:	PLAZA AT WESTWOOD, THE		FACILITY NUMBER:	198320197
ADMINISTRATOR:	LUZ EMMA ROSE		FACILITY TYPE:	740
ADDRESS:	2228 WESTWOOD BLVD		TELEPHONE:	(310) 475-8861
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90064
CAPACITY:	136	CENSUS: 65	DATE:	05/13/2025
		UNANNOUNCED	TIME BEGAN:	08:40 AM
MET WITH:	Luz Rose Administrator		TIME COMPLETED:	02:20 PM

ALLEGATION(S):

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Staff not allowing resident to sit with significate other.
Staff made inappropriate comments regarding resident.

INVESTIGATION FINDINGS:

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On 05/13/2025 At 8:45 AM, Licensing Program Analyst (LPA) Bernadette Allen conducted an unannounced visit to investigate and deliver the findings for the allegations listed above. LPA Allen was met by Theresa Cruz-Pascual. LPA Allen introduced herself and explained the purpose of the visit. Around 9:30 AM Luz Rose, Administrator arrived, and she was informed of the purpose of the visit.

At 10:15 AM, LPA conducted interviews with Residents #1 – #7 (R1-R7), and 6 out of 7 residents stated they are free to sit with whomever and wherever they choose while dining. However, since not all residents get along, staff members make efforts to accommodate those who prefer to dine in groups or alone. This approach helps prevent potential conflicts among residents while providing seating options. During LPA’s visit, LPA observed R1 and R2 dining together during lunch and noted residents visiting each other’s rooms. Additionally, 6 of the 7 residents stated staff members have not made inappropriate remarks concerning any resident.
Continued.....

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Bernadette Allen
LICENSING EVALUATOR SIGNATURE:	DATE: 05/13/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20250506131114

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: PLAZA AT WESTWOOD, THE	FACILITY NUMBER: 198320197
	VISIT DATE: 05/13/2025

NARRATIVE

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LPA also conducted interviews with staff #1 – #7 (S1- S7), with all seven (7) staff members stating residents are allowed to sit wherever and with whomever they prefer in the dining area. Some residents prefer specific seating arrangements, either alone or with others, and staff members attempt to fulfill their requests. Staff confirmed that residents have not been told others cannot dine with them. However, if concerns arise, seating adjustments may be made to de-escalate potential confrontations. Additionally, all seven (7) staff members stated they have not made inappropriate comments regarding residents, nor have they been informed by residents about staff making inappropriate remarks concerning any resident.

Based on the evidence gathered during the interviews and observations during the investigation, the above allegations are found to be Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted where this report was discussed and provided to Luz Rose-Administrator at the conclusion of the visit. LPA also conducted interviews with staff #1 – #7 (S1-S7), with all seven staff members stating that residents are allowed to sit wherever and with whomever they prefer in the dining area. Some residents prefer specific seating arrangements, either alone or with others, and staff members attempt to fulfill their requests. Staff confirmed that residents have not been told others cannot dine with them. However, if concerns arise, seating adjustments may be made to deescalate potential confrontations. Additionally, all seven staff members stated they have not made inappropriate comments regarding residents, nor have they been informed by residents about staff making inappropriate remarks concerning any resident.
Based on the evidence gathered during the interviews and observations during the investigation, the above allegations are found to be Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted where this report was discussed and provided to Luz Rose-Administrator at the conclusion of the visit.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Bernadette Allen
LICENSING EVALUATOR SIGNATURE:	DATE: 05/13/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025

LIC9099 (FAS) - (06/04)

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