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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198320315
Report Date: 12/16/2025
Date Signed: 12/16/2025 12:12:19 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/11/2025 and conducted by Evaluator Bernadette Allen
COMPLAINT CONTROL NUMBER: 11-AS-20251211163453
FACILITY NAME:BAY TOWERS AT BIXBY KNOLLSFACILITY NUMBER:
198320315
ADMINISTRATOR:MCDONALD, DONFACILITY TYPE:
740
ADDRESS:3747 ATLANTIC AVENUETELEPHONE:
(562) 426-6123
CITY:LONG BEACHSTATE: CAZIP CODE:
90807
CAPACITY:65CENSUS: 45DATE:
12/16/2025
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Don McDonald-Administrator TIME COMPLETED:
12:25 PM
ALLEGATION(S):
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9
Staff did not ensure that unit has heat
Facility unit is in disrepair
INVESTIGATION FINDINGS:
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On 12/16/2025, At 10:30AM Licensing Program Analyst (LPA) Bernadette Allen conducted an unannounced visit to investigate and deliver findings for the alleged allegations. LPA identified herself and met with Don McDonald who was informed of the purpose of the visit.

The investigation consisted of the following:

LPA Conducted interviews with the Administrator Don McDonald and the Maintenance Director Robert Esquer. LPA reviewed residents’ roster for assisted living and independent living and Quotes from Nico's Air Conditioning & Heating dated 3/08/2025 and Beach Air Conditioning dated 10/27/2025.

Continued....
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Bernadette Allen
LICENSING EVALUATOR SIGNATURE:

DATE: 12/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 11-AS-20251211163453
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: BAY TOWERS AT BIXBY KNOLLS
FACILITY NUMBER: 198320315
VISIT DATE: 12/16/2025
NARRATIVE
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The investigation revealed the following:

Allegation #1: Staff did not ensure that unit has heat

Allegation #2: Facility unit is in disrepair

LPA conducted interviews with the Administrator Don McDonald, who confirmed that R1 does not reside in the assisted living facility. Mr. McDonald provided a copy of the assisted living resident roster, which did not include R1. However, the independent living facility's resident roster was provided which did list R1 as a resident.

Additionally, during the visit, the Maintenance Director provided invoice quotes for compressor replacements from Beach Air Conditioning and Nico's Air Conditioning & Heating which reflected floors and units requiring repairs or replacements which did not include R1’s floor or unit.

Based on interviews and evidence gathered during the investigation, the above allegation is found to be Unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

An exit interview was conducted where this report was discussed with Don McDonald Administrator and provided a copy the conclusion of the visit with appeal rights.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Bernadette Allen
LICENSING EVALUATOR SIGNATURE:

DATE: 12/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2