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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198320417
Report Date: 06/04/2025
Date Signed: 06/04/2025 12:44:24 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/19/2024 and conducted by Evaluator Bernadette Allen
COMPLAINT CONTROL NUMBER: 11-AS-20240719115501
FACILITY NAME:BRITTANY HOUSEFACILITY NUMBER:
198320417
ADMINISTRATOR:WINKELBAUER, SHANEFACILITY TYPE:
740
ADDRESS:5401 E CENTRALIA STTELEPHONE:
(562) 421-4717
CITY:LONG BEACHSTATE: CAZIP CODE:
90808
CAPACITY:170CENSUS: 84DATE:
06/04/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:TIME COMPLETED:
01:00 PM
ALLEGATION(S):
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9
Staff handled residents in a rough manner which resulted in injuries
Staff inappropriately restrained resident
Staff did not provide a safe and comfortable environment for residents
Staff did not provide residents with privacy
Staff mismanaged residents’ medication
Residents are being left unattended for extended periods
Staff did not provide adequate food service
Medications are not being stored properly
Residents are not being changed in a timely manner
INVESTIGATION FINDINGS:
1
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13
**This report supersedes the original report delivered on 5/22/2025. On June 4,2025 at 8:30 LPA arrived at the facility to deliver the revised 9099, providing clarification on the original report issued on 5/22/2025.**

On 5/22/2025, at 8:00AM, Licensing Program Analyst (LPA) Bernadette Allen conducted an unannounced visit to deliver findings for the alleged allegations. LPA identified herself and met Joel Niblett- Administrator who was informed of the purpose of the visit.

The investigation consisted of the following:

On 5/12/2025 at 9:00 AM, LPA Allen obtained and reviewed records for Resident 1 (R1), including the face sheet dated July 5, 2024, Controlled Drug Record dated for July 5,2024 through September 8, 2024,Medication Administration log dated for August 2024 , Supportive Hospice Care-Discharge Summary and Post Discharge Plan of care dated 7/5/2024, Identification and Emergency Information, Needs and services plan dated 7/5/2024, Physician's Report dated 7/2/2024 Continued....
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Bernadette Allen
LICENSING EVALUATOR SIGNATURE:

DATE: 06/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 11-AS-20240719115501
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: BRITTANY HOUSE
FACILITY NUMBER: 198320417
VISIT DATE: 06/04/2025
NARRATIVE
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Admissions Agreement dated 7/3/2024, Personal property valuables list dated 7/3/2024 , Staff and Resident rosters for 6/2024 and 4/2025, LPA also conducted interviews with Staff 1- Staff 10 (S1–S10) and Residents 1 - Resident 10 (R1–R10), in addition to observations made during the tour of the facility.

Investigation revealed the following:


1 Allegation: Staff handled residents in a rough manner which resulted in injuries

On 5/12/2025 at 11:00 AM, LPA conducted interviews with Staff 1 - Staff 10 (S1–S10), Residents 1 - Resident 10 (R1–R10). Of all the staff interviewed 10 out of 10 staff interviewed stated residents have not been handled in a rough manner that could have resulted in injuries. LPA was unable to interview R1. LPA attempted to interview Residents 2 – Resident 9 (R2-R9). Of the interviews conducted 2 residents stated staff members have not handled them in a rough manner causing injury. The remaining 8 residents were unable to engage in a clear conversation.

2 Allegation: Staff inappropriately restrained resident

On 5/12/2025, LPA conducted interviews with Staff 1 - Staff 10 (S1–S10), Residents 1 - Resident 10 (R1–R10). Of all the staff interviewed 10 out of 10 staff members stated residents have not been inappropriately restrained in any way. LPA requested any special incident reports during the visit, and none could be provided because there were no incidents to report regarding restraining residents. LPA was unable to interview R1. LPA attempted to interview Residents 2 – Resident 9 (R2-R9). Of the interviews conducted 2 residents stated staff members have not restrained them in any way. The remaining 8 residents were unable to engage in a clear conversation.

Continued...

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Bernadette Allen
LICENSING EVALUATOR SIGNATURE:

DATE: 06/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 11-AS-20240719115501
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: BRITTANY HOUSE
FACILITY NUMBER: 198320417
VISIT DATE: 06/04/2025
NARRATIVE
1
2
3
4
5
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7
8
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3 Allegation: Staff did not provide a safe and comfortable environment for residents

On 5/12/2025, LPA conducted interviews with Staff 1 - Staff 10 (S1–S10), Residents 1 - Resident 10 (R1–R10). 10 out of 10 staff members stated staff does provide a safe and comfortable environment for residents. LPA also attempted to interview Residents 1 – Resident 10 (R1–R10). LPA was unable to interview R1. LPA attempted to interview Residents 2 – Resident 9 (R2-R9). Of the 10 residents, 2 stated that staff members have provide a safe and comfortable environment. The remaining 8 residents were unable to engage in a clear conversation. During the tour of the facility LPA observed the residents to be in a safe and comfortable environment and no health and safety concerns were observed.

4 Allegation: Staff did not provide residents with privacy

On 5/12/2025, LPA conducted interviews with Staff 1 -Staff 10 (S1–S10), Residents 1 - Resident 10 (R1–R10). 10 out of 10 staff members stated staff does provide residents with privacy while assisting with showers and any ADL's requiring privacy. LPA was unable to interview R1. LPA attempted to interview Residents 2 – Resident 9 (R2-R9). Of the 10 residents, 2 stated that staff members have provide them with privacy. The remaining 8 residents were unable to engage in a clear conversation. During the tour of the facility LPA didn’t observe any residents’ rights being violated.

5 Allegation: Staff mismanaged residents’ medication

On 5/12/2025, LPA conducted interviews with Staff 1 - Staff 10 (S1–S10), Residents 1 - Resident 10 (R1–R10). 10 out of 10 staff members stated staff has not mismanaged residents’ medication. LPA was unable to interview R1. LPA attempted to interview Residents 2 – Resident 9 (R2-R9). Of the 10 residents, 2 stated staff members have provided them with their medications daily. The remaining 8 residents were unable to engage in a clear conversation. On 5/12/2025 LPA observed R1 Medication Administration Records (MARS) and based on LPA observations it appeared that R1s medications had been administered as prescribed by their physicians.

Continued...

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Bernadette Allen
LICENSING EVALUATOR SIGNATURE:

DATE: 06/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 11-AS-20240719115501
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: BRITTANY HOUSE
FACILITY NUMBER: 198320417
VISIT DATE: 06/04/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
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11
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6 Allegation: Residents are being left unattended for extended periods

On 5/12/2025, LPA conducted interviews with Staff 1 - Staff 10 (S1–S10), Residents 1 - Resident 10 (R1–R10). 10 out of 10 staff members stated residents are not left unattended for extended periods of time. Staff stated there is no records of residents being changed however residents are checked on every 2-3 hours to ensure their incontinence issues are addressed or as needed. LPA was unable to interview R1. LPA attempted to interview Residents 2 – Resident 9 (R2-R9). Of the 10 residents, 2 stated that staff members help them with their Assistance with Daily Living (ADLS) as needed or when asked. The remaining 8 residents were unable to engage in a clear conversation. During the tour of the facility, it appeared that residents were getting incontinence assistance from staff members.

7 Allegation: Staff did not provide adequate food service

On 5/12/2025 LPA conducted interviews with Staff 1 - Staff 10 (S1–S10), Residents 1 - Resident 10 (R1–R10). 10 out of 10 staff members stated the residents are provided adequate food service based on their dietary needs or modified diets. LPA was unable to interview R1. LPA attempted to interview Residents 2 – Resident 9 (R2-R9). Of the 10 residents, 2 stated they get three (3) meals and snacks daily the remaining 8 residents were unable to engage in a clear conversation. On 5/12/2025, LPA observed the residents in care being fed and eating a balanced meal for breakfast -hot cereal, eggs, bacon and toast, Lunch- Baked pork chops, cornbread, mashed potatoes, and mixed veggies.

On 5/22/2025 LPA toured the kitchen and observed there to be a 5-day supply of perishables and a 7-day supply of non-perishable food items. Lunch served tuna casserole, green salad, green beans and cornbread, water, juice and coffee. There was a menu available for review that reflected meals served.

8 Allegation: Medications are not being stored properly

On 5/12/2025 LPA conducted interviews with Staff 1 - Staff 10 (S1–S10), 10 out of 10 staff members stated the medication room is locked when not in use. LPA observed the residents’ medications to be stored properly in the medication room locked in drawers inaccessible to the residents. LPA also observed the Medication Technicians (MEDTECHS) using their keys to open the medication drawers during the random audit of records/medications. LPA was unable to interview R1. LPA attempted to interview Residents 2 – Resident 9 (R2-R9). Of the 10 residents, 2 stated they are not sure about medications being stored properly. Continued ..

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Bernadette Allen
LICENSING EVALUATOR SIGNATURE:

DATE: 06/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 11-AS-20240719115501
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: BRITTANY HOUSE
FACILITY NUMBER: 198320417
VISIT DATE: 06/04/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
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11
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9 Allegation: Residents are not being changed in a timely manner.

On 5/12/2025, LPA conducted interviews with Staff 1 - Staff 10 (S1–S10), Residents 1 - Resident 10 (R1–R10). 10 out of 10 staff members stated staff has not left residents unattended for extended periods of time. Staff stated there is no records of residents being changed however residents are checked on every 2-3 hours to ensure their incontinence issues are addressed. LPA was unable to interview R1. LPA attempted to interview Residents 2 – Resident 9 (R2-R9). Of the 10 residents, 2 stated that staff members help them with their Assistance with Daily Living (ADLS) as needed or when asked. The remaining 8 residents were unable to engage in a clear conversation. During the tour of the facility, it appeared that residents were getting incontinence assistance from staff members.

Based on the information collected from the facility inspection, observations, interviews, and records analysis, the Department found no evidence to support the above allegations. While the allegations may be valid or have occurred, there is insufficient evidence to establish whether the alleged violations took place or did not. Therefore, the allegations are determined Unsubstantiated.


An exit interview was conducted where this report was discussed and provided to Joel Niblett- Administrator at the conclusion of the visit.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Bernadette Allen
LICENSING EVALUATOR SIGNATURE:

DATE: 06/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5