198320417-5-1-2026-11-AS-SCIS-DUQQSD-20260604122516

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198320417
Report Date: 05/01/2026
Date Signed: 05/01/2026 10:54:50 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/01/2025 and conducted by Evaluator Troy Watson

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20251001083704

FACILITY NAME:	BRITTANY HOUSE		FACILITY NUMBER:	198320417
ADMINISTRATOR:	JOEL NIBLETT		FACILITY TYPE:	740
ADDRESS:	5401 E CENTRALIA ST		TELEPHONE:	(562) 421-4717
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90808
CAPACITY:	170	CENSUS: 121	DATE:	05/01/2026
		UNANNOUNCED	TIME BEGAN:	10:40 AM
MET WITH:	ADMINISTRATOR - ESPERANZA NAAKTEGBOREN		TIME COMPLETED:	10:50 AM

ALLEGATION(S):

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Staff did not follow proper eviction procedures.

INVESTIGATION FINDINGS:

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**This report does not supersede the previous report dated 10/09/25 but is used to clarify findings*
On 05/01/2026 at approximately 10:40 AM Licensing Program Analyst (LPA) Troy Watson conducted a subsequent complaint visit to deliver findings. LPA Watson met with the Administrator Esperanza Naaktegboren, and the purpose of today’s visit was explained. LPA was given access to the facility.

The investigation consisted of the following:

On10/09/2025 between 08:20 AM – 04:59 PM, the Department requested, reviewed, and obtained copies of the Personnel Report dated 09/25/2025, Resident Roster, Admission Agreement dated 07/15/24, Facility Sketch, Medical Assessment dated 10/01/25, Emailed Correspondence dated 09/08/25, and an Account Balance Sheet dated 10/10/25.

CONTINUED ON LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Troy Watson
LICENSING EVALUATOR SIGNATURE:	DATE: 05/01/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/01/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20251001083704

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: BRITTANY HOUSE	FACILITY NUMBER: 198320417
	VISIT DATE: 05/01/2026

NARRATIVE

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On 04/24/26, the Department obtained the Aging Report dated 12/2025, Face Sheet, and Emergency Information dated 07/17/24 for R1. On 10/09/2025, LPA Watson conducted interviews with Resident #1 – Resident #12 (R1–R12) and Staff #1 – Staff #7 (S1–S7).

The investigation revealed the following:

Allegation: Staff did not follow proper eviction procedures

It is alleged that Resident #1 (R1) was not provided with the proper paperwork regarding eviction procedures and that the facility failed to follow the required eviction process.

On 10/09/2025, the Department conducted an interview with Administrator Joel Niblett (S1). S1 stated that he never formally filed or issued an eviction notice to Resident #1 (R1) or to R1’s Power of Attorney (POA). On 04/23/2026, the Department obtained and reviewed an email correspondence dated 11/04/2025, emailed from S1 and forwarded to facility staff, stating that the facility did not give an eviction notice to R1. The Department also requested from R1’s POA paperwork showing that an eviction had been filed against R1. R1’s POA was unable to provide a formal eviction notice given to them by the facility.
On 10/09/2025 between 08:20 AM – 04:59 PM, the Department conducted interviews with Staff #1–#7 (S1–S7). Out of those interviewed, 7 out of 7 staff denied the above allegation. On 10/09/2025 between 08:20 AM – 04:59 PM, the Department conducted interviews with residents (R1–R12). Out of those interviewed, 12 out of 12 residents denied the above allegation.

Based on record reviews, staff and client interviews and observations there is insufficient evidence to support the allegation: “Staff did not follow proper eviction procedures” Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Exit interview conducted, appeal rights explained, and a copy of this report was provided to Administrator Esperanza Naaktegboren.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Troy Watson
LICENSING EVALUATOR SIGNATURE:	DATE: 05/01/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/01/2026

LIC9099 (FAS) - (06/04)

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