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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198320417
Report Date: 05/15/2026
Date Signed: 05/15/2026 03:34:26 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/23/2025 and conducted by Evaluator Mario Leon
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20250923103558
FACILITY NAME:BRITTANY HOUSEFACILITY NUMBER:
198320417
ADMINISTRATOR:JOEL NIBLETTFACILITY TYPE:
740
ADDRESS:5401 E CENTRALIA STTELEPHONE:
(562) 421-4717
CITY:LONG BEACHSTATE: CAZIP CODE:
90808
CAPACITY:170CENSUS: 114DATE:
05/15/2026
UNANNOUNCEDTIME BEGAN:
03:13 PM
MET WITH:Esperanza Naaktgeboren - Executive DirectorTIME COMPLETED:
03:59 PM
ALLEGATION(S):
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Staff do not provide adequate supervision resulting in residents eloping
INVESTIGATION FINDINGS:
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On 05/15/26 Licensing Program Analyst (LPA) Mario Leon conducted a subsequent complaint visit at the facility. LPA was met by staff nine, Esperanza Naaktgeboren - Executive Director (S9), and the purpose of the visit was explained.
Investigation consisted of the following:
On 05/15/26 California Department of Social Services (CDSS) came to provide updated findings to the facility. This report supersedes any previous report. On 03/20/26 CDSS delivered findings to facility. On 10/02/25 CDSS collected staff and resident roster(s), two (2) resident admissions agreement and seven (7) special incident report(s) (LIC624) for the month of August first, 2025 (08/01/25) through September tenth, 2025 (09/10/2025), along with timesheets of the following dates: September twenty-nineth, 2025 (09/29/2025) through October second, 2025 (10/02/2025) and interviewed eight (8) staff members (S1-S8), four (4) residents (R1-R4) and three witnesses (W1-W3). One (1) staff denied LPA's interview (S4) and one (1) resident was not available for interview due to current physical condition (R2).
Report continues, please see LIC9099-C.
Substantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Mario Leon
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 11-AS-20250923103558
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: BRITTANY HOUSE
FACILITY NUMBER: 198320417
VISIT DATE: 05/15/2026
NARRATIVE
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The investigation revealed the following:

Regarding the allegation "Staff do not provide adequate supervision resulting in residents eloping", it is being alleged that the facility is very understaffed which resulted in resident(s) eloping from the facility. Record reviews revealed that on 09/10/25 a resident was found by first responders, unassisted, out in the community. CDSS Interviews revealed that one (1) staff denied CDSS interviews, three (3) out of eight (8) staff disagreed with the allegation, while four (4) out of eight (8) staff agreed with the allegation. One (1) out of four (4) residents denied CDSS interviews, one (1) out of four (4) residents disagreed with the allegation, while two (2) out of four (4) residents agreed with the allegation. Interviews with witnesses have revealed that one (1) out of three (3) witnesses have disagreed with the allegation, while two (2) out of three (3) witnesses have agreed with the allegation. S1 has stated, “A lot of staff called out in unison”. Based on record reviews and interviews conducted, the preponderance of evidence standard has been met. Therefore, the above allegation is found to be Substantiated. California Code of Regulations, Title twenty-two (22), Division six (6) is being cited on the attached LIC 9099D.

Based on record reviews and interviews conducted, the licensee failed to provide adequate resident supervision by staff.

There has been one (1) deficiency cited during today’s inspection.

An exit interview was conducted with Esperanza Naaktgeboren - Executive Director (S9), and a copy of this report has been provided.

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Mario Leon
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2