198320456-4-30-2026-11-AS-SCIS-DTYTU4-20260511150140

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198320456
Report Date: 04/30/2026
Date Signed: 04/30/2026 11:36:04 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/15/2025 and conducted by Evaluator Troy Watson

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20251015125106

FACILITY NAME:	TERRAZA COURT SENIOR LIVING		FACILITY NUMBER:	198320456
ADMINISTRATOR:	KAVANAUGH, BRITTANY		FACILITY TYPE:	740
ADDRESS:	10955 WASHINGTON BLVD		TELEPHONE:	(310) 838-7800
CITY:	CULVER CITY	STATE: CA	ZIP CODE:	90232
CAPACITY:	170	CENSUS: 109	DATE:	04/30/2026
		UNANNOUNCED	TIME BEGAN:	10:01 AM
MET WITH:	ADMINISTRATOR - LINDA POYTHRESS		TIME COMPLETED:	11:35 AM

ALLEGATION(S):

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Facility staff handled resident in a rough manner.
Facility staff did not treat resident with dignity.

INVESTIGATION FINDINGS:

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*This report does not supersede the previous report dated 10/23/2025 but is used to clarify findings*.

On 04/30/2026 at approximately 10:00 AM, Licensing Program Analyst (LPA) Troy Watson conducted a subsequent complaint visit to the facility listed above to deliver findings. LPA met with the Administrator Linda Poythress and the purpose of the visit was explained. LPA was granted entry into the facility.

The investigation consisted of the following:

On 10/23/2025, between 09:32 AM – 04:59 PM, the Department requested, reviewed, and obtained the Resident Roster, Staff Roster, Psych Evaluation Report dated 10/13/2025, Resident Rights Training Log dated 06/24/2025.

CONTINUED ON LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Troy Watson
LICENSING EVALUATOR SIGNATURE:	DATE: 04/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20251015125106

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: TERRAZA COURT SENIOR LIVING	FACILITY NUMBER: 198320456
	VISIT DATE: 04/30/2026

NARRATIVE

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On 10/23/2025, between 09:32 AM – 04:59 PM, the Department conducted interviews with Residents #2 through #7 (R2–R7). An attempt was made to interview Resident #1 (R1); however, R1 was no longer at the facility at the time of interviews. The Department conducted interviews with Staff #1–#5 (S1–S5). The Department toured the facility with Wellness Director Michelle Brown and observed the facility to be clean and in good repair.

Allegation: Facility staff handled residents in a rough manner.

It is alleged that staff accused R1 of damaging facility property and stealing money from another resident, resulting in an invasive bodily search and handling R1 in a rough manner.

On 10/23/2025, between 09:32 AM – 04:59 PM, the Department interviewed Administrator Brittany Cavanaugh (A1). A1 denied that staff handled residents in a rough manner, denied that physical searches occurred, and denied any verbal abuse or accusations of stealing money. A1 stated that in instances where a resident was suspected of having another resident’s belongings, staff verbally asked the resident about the item and retrieved it without incident. A1 stated that staff were trained in personal rights.

On 10/23/2025, between 09:32 AM – 04:59 PM, the Department conducted interviews with Staff #1–#5 (S1–S5). Out of those interviewed, 5 out of 5 denied the allegation. On 10/23/2025, the Department conducted interviews with Residents #2–#7 (R2–R7). Out of those interviewed, 6 out of 6 denied the allegation.
On 04/30/2026, between and 10:00AM – 11:00PM the Department obtained and reviewed the Resident Rights Training Log dated 06/24/2025, which showed that staff received training on the proper handling of residents which included dignity in care, restraints, behavior management, resisting care, and aggression. During the facility tour conducted on 10/23/2025, the Department did not observe any instances of residents being handled in a rough manner. The Department requested, but did not receive, any incident reports indicating that staff handled R1 in a rough manner or violated R1’s personal rights.

Based on record reviews, staff and resident interviews, and observations, there is insufficient evidence to support the allegation: "Facility staff handled residents in a rough manner." Although the allegation may have occurred or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, this allegation is Unsubstantiated.
CONTINUED ON LIC9099-C

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Troy Watson
LICENSING EVALUATOR SIGNATURE:	DATE: 04/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20251015125106

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: TERRAZA COURT SENIOR LIVING	FACILITY NUMBER: 198320456
	VISIT DATE: 04/30/2026

NARRATIVE

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Allegation: Facility staff did not treat residents with dignity.

It is alleged that staff spoke to and treated the residents in a manner that was undignified and violated R1’s personal rights.

On 10/23/2025, between 09:32 AM – 04:59 PM, the Department interviewed Administrator Brittany Cavanaugh (S1). S1 stated that residents are always treated with dignity and respect. The Department asked whether S1 or any staff member had an altercation with a resident at the facility. S1 answered no.
On 10/23/2025, between 09:32 AM – 04:59 PM, the Department conducted interviews with Staff #1–#5 (S1–S5). Out of those interviewed, 5 out of 5 denied the allegation. On 10/23/2025, the Department conducted interviews with Residents #2–#7 (R2–R7). Out of those interviewed, 6 out of 6 denied the allegation.
On 04/30/2026, between and 10:00AM – 11:00PM the Department obtained and reviewed the Resident Rights Training Log dated 06/24/2025, which showed that staff received training on the proper handling of residents which included dignity in care, restraints, behavior management, resisting care, and aggression. During the facility tour conducted on 10/23/2025, the Department did not observe any instances of residents being handled in a rough manner. The Department requested, but did not receive, any incident reports indicating that staff did not treat R1 with dignity or violated R1’s personal rights.
Based on record reviews, staff and resident interviews, and observations, there is insufficient evidence to support the allegation: "Facility staff did not treat residents with dignity." Although the allegation may have occurred or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, this allegation is Unsubstantiated.

An exit interview was conducted with the Administrator Linda Poythress and a copy of this report was provided.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Troy Watson
LICENSING EVALUATOR SIGNATURE:	DATE: 04/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026

LIC9099 (FAS) - (06/04)

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