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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198320456
Report Date: 04/30/2026
Date Signed: 04/30/2026 03:23:00 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/23/2026 and conducted by Evaluator Jose Calderon
COMPLAINT CONTROL NUMBER: 11-AS-20260423151419
FACILITY NAME:TERRAZA COURT SENIOR LIVINGFACILITY NUMBER:
198320456
ADMINISTRATOR:LINDA POYTHRESSFACILITY TYPE:
740
ADDRESS:10955 WASHINGTON BLVDTELEPHONE:
(310) 838-7800
CITY:CULVER CITYSTATE: CAZIP CODE:
90232
CAPACITY:170CENSUS: 109DATE:
04/30/2026
UNANNOUNCEDTIME BEGAN:
10:16 AM
MET WITH:LINDA POYTHRESSTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff do not safeguard resident's belongings
Staff speak inappropriately to resident
Staff are not meeting resident's dietary needs
INVESTIGATION FINDINGS:
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On 04/30/2026 Licensing Program Analyst (LPA) Jose Calderon conducted an unannounced visit to Terraza Court Senior Living and was greeted by Administrator Linda Poythress (S1). LPA Calderon explained the purpose of this visit is to deliver the findings pertaining to the above-mentioned allegations.
The investigation consisted of the following: LPA Calderon interviewed Staff S1-S3, residents R1-R11. LPA Calderon obtained the following records: Physician report (dated 05/20/2025), Admission Agreement (dated 05/20/2025), Incident reports (dated 03/06/2026), Menu and alternative menu for R1. Toured the facility with S1
The investigation revealed the following:
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Calderon
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 11-AS-20260423151419
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: TERRAZA COURT SENIOR LIVING
FACILITY NUMBER: 198320456
VISIT DATE: 04/30/2026
NARRATIVE
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Regarding the Allegation: Staff do not safeguard residents belonging.

This complaint alleged that the facility staff stole personal items from R1 room. Records review indicate the following: Physician report (dated 05/20/2025) indicates that R1 has health issues and cognitive issues. Interviews indicate the following: R1 states that R1 purchased items from Amazon and staff have stolen R1 personal items. R1 has no proof and did not file a police report. R2-R11 deny the allegation. S1 indicates that none of S1 staff would steal items from R1 room. S2-S3 deny the allegation.

Based on interviews, observations, and supporting documentation, the preponderance of evidence standard has not been met; "The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.” therefore, the allegation of “Staff do not safeguard residents belongings” is found to be UNSUBSTANTIATED.

Regarding the Allegation: Staff speak inappropriately to residents.

This complaint alleged that the facility staff speak to R1 inappropriately. Records review indicate the following: Physician report (dated 05/20/2025) indicates that R1 has health issues and cognitive issues. Interviews indicate the following: R1 states that staff yell and curse at R1 unless R1 purchases items from Amazon for staff. R2-R11 deny the allegation. S1 indicates that none of S1 staff would yell or curse at R1. S1 indicates that none of S1 staff would take items from R1. S2-S3 deny the allegation.

Based on interviews, observations, and supporting documentation, the preponderance of evidence standard has not been met; "The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.” therefore, the allegation of “Staff speak inappropriately to residents” is found to be UNSUBSTANTIATED.

SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Calderon
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 11-AS-20260423151419
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: TERRAZA COURT SENIOR LIVING
FACILITY NUMBER: 198320456
VISIT DATE: 04/30/2026
NARRATIVE
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Regarding the Allegation: Staff are not meeting residents’ dietary needs.

This complaint alleged that the facility staff are not feeding R1 meals. Records review indicate the following: Physician report (dated 05/20/2025) indicates that R1 has health issues and cognitive issues. Reviewed facility menu and vegan menu for residents in care. Menus offer a wide range of food for residents to eat. LPA Calderon toured the kitchen and noted a wide range of food offered to residents in care. Interviews indicate the following: R1 states that R1 is vegan and staff do not offer R1 any options. R1 indicates that R1 has seen the alternative vegan menu and none of the food is offered to residents in care. R2-R11 deny the allegation. S1 indicates that R1 changed to vegan and staff offered R1 a vegan menu but R1 refuses to eat any of the food. S2-S3 deny the allegation.

Based on interviews, observations, and supporting documentation, the preponderance of evidence standard has not been met; "The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.” therefore, the allegation of “Staff are not meeting residents dietary needs” is found to be UNSUBSTANTIATED.

No deficiencies cited during today's visit.



An exit interview was conducted, and a copy of the Complaint Report was provided to the Administrator Linda Poythress (S1).
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Calderon
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3