198320629-1-21-2026-11-AS-RORN-DSJNBF-20260326101903

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198320629
Report Date: 01/21/2026
Date Signed: 01/21/2026 11:58:49 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/15/2026 and conducted by Evaluator Troy Watson

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20260115093403

FACILITY NAME:	ARGENTO WESTCHESTER		FACILITY NUMBER:	198320629
ADMINISTRATOR:	SHIRE, ASHLEY		FACILITY TYPE:	740
ADDRESS:	7501 OSAGE AVE		TELEPHONE:	(424) 966-0487
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90045
CAPACITY:	88	CENSUS: 55	DATE:	01/21/2026
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	ADMINISTRATOR/EXECUTIVE DIRECTOR - SHIRE ASHLEY		TIME COMPLETED:	11:58 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff did not keep the emergency exits free of obstruction.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 01/21/2026 Licensing Program Analyst (LPA) Troy Watson conducted an initial complaint visit for the allegation listed above. LPA Watson explained to the Administrator Shire Ashely the purpose of the visit. LPA Troy Watson was allowed entry into the facility.

Investigation consisted of the following:

On 01/21/2026 LPA Watson requested and received the following documents: Staff Roster dated 01/04/2026 and Resident Roster dated 12/02/25, Evacuation Plan, Fire Safety Inspection Request dated 09/04/2025, Fire Drill Report dated 01/20/2026, Emergency Disaster Plan dared 01/01/2026, Daily Safety Checklists Walk Through Logs dated 01/01/2026. On 01/21/2026 LPA Watson interviewed the Administrator (A1) and Staff #1-Staff# 3 (S1–S3). A tour of the facility grounds was conducted with the Administrator and found to be clean and in good repair.
CONTINUED ON LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Troy Watson
LICENSING EVALUATOR SIGNATURE:	DATE: 01/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 11-AS-20260115093403

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: ARGENTO WESTCHESTER	FACILITY NUMBER: 198320629
	VISIT DATE: 01/21/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Investigation revealed the following:

Allegation: Staff did not keep the emergency exits free of obstructions.

It is being alleged that the emergency exit in the facility’s kitchen office area is always partially blocked, and that kitchen staff do not wear hairnets while working in the kitchen, creating an ongoing safety hazard and restricting clear egress during an emergency.

On 01/21/2026, LPA Troy Watson interviewed Administrator Ashley Shire (A1). During the interview conducted on 01/21/2026, Administrator Ashley shire (A1) stated during the interview that hairnets are required by all facility staff to be worn before entering the kitchen. A1 also stated that the emergency exit in the kitchen is never blocked are obstructed with boxes, chairs or anything because It would be considered a fire hazard. A1 denied the allegation that staff did not keep the emergency exits free of obstructions. On 01/21/2026, LPA Troy Watson interviewed Staff #1 -Staff#3 (S1–S3). Out of those interviewed 4 out of 4 staff members denied the above allegation.

On 01/21/2026 LPA Troy Watson obtained and reviewed the facilities Evacuation Plan and observed on the Evacuation Plan two exits clearly marked for evacuation of the facility in case of an emergency. LPA Watson also obtained and reviewed the Fire Safety Inspection Request, and it showed a stamped approved clearance for 88 residential occupants. LPA Watson toured the facility with the Administrator and observed that all exits were free of obstructions.

Based on the information gathered from the facility inspection, observations, interviews, and records analysis, the Department found no evidence to support the above allegation. The allegation may have happened or is valid, but there is not a preponderance of evidence to prove that the alleged violations occurred. Therefore, the allegation is Unsubstantiated.

An exit interview was conducted with the Administrator Ashley Shire and copies were provided.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Troy Watson
LICENSING EVALUATOR SIGNATURE:	DATE: 01/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 2