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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198400016
Report Date: 07/17/2024
Date Signed: 07/17/2024 10:56:37 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK S WEST, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/06/2024 and conducted by Evaluator Angelica Wallin
COMPLAINT CONTROL NUMBER: 54-CC-20240506121347
FACILITY NAME:MANZO FAMILY CHILD CAREFACILITY NUMBER:
198400016
ADMINISTRATOR:MARIA MANZOFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(323) 706-9033
CITY:LYNWOODSTATE: CAZIP CODE:
90262
CAPACITY:14CENSUS: 5DATE:
07/17/2024
UNANNOUNCEDTIME BEGAN:
09:40 AM
MET WITH:Licensee Maria ManzoTIME COMPLETED:
11:15 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal rights - Licensee handled day care children in a rough manner.
Personal rights - Licensee yelled at day care children.
Personal rights - Licensee hit day care children.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
 Spanish Translation Provided by cleared assistant at the facility

On July 17, 2024 at 9:40 am Licensing Program Analyst (LPA) A. Wallin arrived at the above licensed facility for the purpose of an unannounced complaint investigation to deliver findings for the above allegations. LPA met with licensee, Maria Manzo and advised the of purpose of the visit. During inspection, LPA observed 5 children and 3 staff present. LPA observed proper care and supervision and ratio. All adults present in the home have criminal record clearance at time of inspection. During inspection, LPA conducted additional interview with licensee. Throughout inspection, LPA conducted interviews with five out of 11 children and three staff. Note: (child #2,#3,#4, #10, #11, #12 were not qualified to complete an interview). LPA received no corroborated disclosures that they witnessed the allegations or corroboration that they experienced the allegations.

This Agency has investigated the above complaint and found that although the allegations may have happened or are valid; based on observations, interviews, and documents obtained there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore at this time the allegations are deemed UNSUBSTANTIATED. The facility was found in compliance per Title 22 regulations, there will be no deficiencies cited today, 07/17/24. No deficiency was cited at this time for this complaint. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview was conducted and report was reviewed with the Licensee, Maria Manzo.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Angelica Wallin
LICENSING EVALUATOR SIGNATURE:

DATE: 07/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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