198400496-1-22-2026-54-CC-WBIS-DT6UPG-20260415154532

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198400496
Report Date: 01/21/2026
Date Signed: 01/22/2026 08:32:53 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/15/2026 and conducted by Evaluator Alicia Mooberry

PUBLIC

COMPLAINT CONTROL NUMBER: 54-CC-20260115083920

FACILITY NAME:	BEGINNING ZONE, THE		FACILITY NUMBER:	198400496
ADMINISTRATOR:	REYNOLDS, ELMA		FACILITY TYPE:	850
ADDRESS:	5600 N. PARAMOUNT BLVD.		TELEPHONE:	(310) 347-1318
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90805
CAPACITY:	51	CENSUS: 19	DATE:	01/21/2026
		UNANNOUNCED	TIME BEGAN:	09:40 AM
MET WITH:	Shirley Jones, Director		TIME COMPLETED:	12:45 PM

ALLEGATION(S):

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Staff did not notify a day care child's authorized representative of an incident in a timely manner

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Alicia Mooberry conducted an unannounced complaint inspection visit regarding the above allegation. LPA met with Director, Shirley Jones and toured the facility. There were 19 children and 7 staff supervising children.
During the investigation LPA conducted interviews with relevant parties, reviewed facility files and evidence including video evidence. The information and evidence obtained revealed that on 1/14/26 at 9:15am child #1 (C1) was in classroom 3, tripped on toy and fell forward, hitting their face on edge of children's table. C1 was immediately assisted by the Staff 1 and 2. Records reveal that the authorized representative was not informed of the injury until they picked up C1 at approximately 3:00pm.

The Department finds the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated.
-----Report Continues

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Alicia Mooberry
LICENSING EVALUATOR SIGNATURE:	DATE: 01/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 54-CC-20260115083920

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: BEGINNING ZONE, THE	FACILITY NUMBER: 198400496
	VISIT DATE: 01/21/2026

NARRATIVE

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The facility reported the incident to the department with the required 24 hours.
During this visit LPA observed active supervision of staff to children and staff and children's ratios were followed. Video of incident showed 6 children were supervised by 2 staff and 1 volunteer, Staff 1 was observed standing and supervising children in the carpeted area, while C1 was on carpet kicking a toy, Staff 1 turned away for 1 second and C1 (blocked by S1) appeared to stand on toy and fall forward hitting table with face. Video showed that S1 immediately turned and picked up C1, took to sink area and appeared to clean mouth with paper towel and water. Based on incident report and documents reviewed the staff provided C1 with 1st as needed. Staff interviewed stated C1 had a cut lip with bleeding and were not able to see inside mouth. Staff stated incident was reported to Director.

LPA discussed with director the requirement of facility to inform authorized representative of any injury that more serious than a minor cut or scratch to authorized representative immediately.

The facility is being cited one Type B deficiency for not immediately reporting injury to authorized representative in accordance with Title 22, California Code of Regulations 101226(a). (See LIC 9099D)

Exit interview conducted with Director, Shirley Jones, during which appeal rights were explained. A copy of the appeal rights were provided.
---End of Report

SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Alicia Mooberry
LICENSING EVALUATOR SIGNATURE:	DATE: 01/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 54-CC-20260115083920

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: BEGINNING ZONE, THE	FACILITY NUMBER: 198400496
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 01/21/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 01/21/2026 Section Cited CCR 101226(a)	1 2 3 4 5 6 7	The licensee shall immediately notify the child's authorized representative if the child...sustains an injury more serious than a minor cut or scratch. The licensee shall obtain specific instructions from the authorized representative regarding action to be taken.	1 2 3 4 5 6 7	Per Shirley Jones, Director, the staff has been instucted on reporting children injuries to parents on children in care immediately. The regulation 101226 Health-Related Services, will be reviewed with staff.
	8 9 10 11 12 13 14	This requirement was not met as evidenced by: Based on Interviews conducted and video evidence observed, Child #1 fell and sustained cut on mouth that cause bleeding. The facility did not immediately inform authorized representative posing a potential risk to the health and safety of children in care	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Alicia Mooberry
LICENSING EVALUATOR SIGNATURE:	DATE: 01/21/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026

LIC9099 (FAS) - (06/04)

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