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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198400496
Report Date: 03/18/2026
Date Signed: 03/18/2026 03:04:51 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/31/2025 and conducted by Evaluator Randy Derraco
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20251231084737
FACILITY NAME:BEGINNING ZONE, THEFACILITY NUMBER:
198400496
ADMINISTRATOR:REYNOLDS, ELMAFACILITY TYPE:
850
ADDRESS:5600 N. PARAMOUNT BLVD.TELEPHONE:
(310) 347-1318
CITY:LONG BEACHSTATE: CAZIP CODE:
90805
CAPACITY:51CENSUS: 27DATE:
03/18/2026
UNANNOUNCEDTIME BEGAN:
09:50 AM
MET WITH:Director - Shirley JonesTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff did not prevent daycare child from harming other daycare children.
Staff do not ensure day care children are provided a comfortable temperature.
Facility is operating outside the scope of their license.
INVESTIGATION FINDINGS:
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Licesning Program Analsyt (LPA) R. Derraco conducted an unannounced complaint inspection to the above mentioned facility on 03/18/26 at 9:50 AM. LPA was met by Diretor, Shirley Jones, who guided analyst on a tour of the facility. LPA observed 6 staff members and 27 children in care during visit. The facility was observed to be clean and free of defects.

During the course of the investigation, LPA conducted interviews, reviewed records and made observations. During an interivew, Director states that the facility has central heating and air conditioning. The temperature is controlled by a thermostat that is adjusted by a staff member. Individuals interviewed did not have an issue with room temperature. LPA did observe the facility to be operating within the capacity limits stated on the license. Staff records were reviewed to ensure that there is a qualified teacher handling no more that 12 children at one time. Assistants were observed to be working with a qualfiied teacher. Staff members were observed to be within teacher to child ratio requirements. Director stated that staff members may bring their own children into the faclity, but only during staff meetings which are held after hours. Individuals interviewed
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 54-CC-20251231084737
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: BEGINNING ZONE, THE
FACILITY NUMBER: 198400496
VISIT DATE: 03/18/2026
NARRATIVE
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were unable to corroborate if school age children are brought to the facility during operation hours. Individuals interviewed state that A2 would often bite and hit other children and staff members. LPA observed multiple incidents reported in A2's physical file. LPA also observed documentation indicating that the facility and the authorized representatives are aware of the behavior being exhibited by A2. Other documentation in the file also shows actions being taken by the facility as a result of A2's continued behavior. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated

A notice of site visit was given and must remain posted for 30 days

Exit interview conducted and report was reviewed with Director, Shirley Jones.
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4