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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198400496
Report Date: 04/28/2026
Date Signed: 04/28/2026 01:41:01 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/23/2026 and conducted by Evaluator Keneisha Dunlap
COMPLAINT CONTROL NUMBER: 54-CC-20260323114452
FACILITY NAME:BEGINNING ZONE, THEFACILITY NUMBER:
198400496
ADMINISTRATOR:REYNOLDS, ELMAFACILITY TYPE:
850
ADDRESS:5600 N. PARAMOUNT BLVD.TELEPHONE:
(310) 347-1318
CITY:LONG BEACHSTATE: CAZIP CODE:
90805
CAPACITY:51CENSUS: 26DATE:
04/28/2026
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Facility Representative- Shirley JonesTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Personal Rights
Failure to provide ouch reports
INVESTIGATION FINDINGS:
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On April 28, 2026, at 1:00 p.m., Licensing Program Analyst (LPA) Keneisha Dunlap conducted an unannounced Complaint Inspection to deliver findings for the above pending allegation. LPA announced the purpose of the visit and was allowed entry into the facility by the Facility Representative- Shirley Jones.

During the course of the investigation, interviews were conducted with staff, parents, and the reporting party, review of reports and video footage.

It was noted that the facility staff violated the personal rights of C1 and failed to provide corresponding incident or ouch reports that allegedly occurred in June and July of 2025.
LPA Dunlap’s review of Brightwheel logs and facility records confirmed that while C1 had numerous behavior reports overall, communication in June was nonexistent, and July records were strictly
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Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Keneisha Dunlap
LICENSING EVALUATOR SIGNATURE:

DATE: 04/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20260323114452
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: BEGINNING ZONE, THE
FACILITY NUMBER: 198400496
VISIT DATE: 04/28/2026
NARRATIVE
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administrative. Furthermore, interviews with Staff corroborated this; they did not have knowledge of any June or July incidents, recalling only a later event in November 2025. LPA Dunlap noted that communication regarding these matters remained active within a message thread between staff.

Although outside the RP's alleged timeframe, LPA Dunlap reviewed video footage from November 21, 2025, which the RP requested the video footage in November 2025.. The recording showed Staff 4 guiding C1 by the wrist to the library, where C1 began throwing items. When C1 attempted to leave while Staff 4 cleaned and redirected the child at eye level, Staff 3 extended an arm to block the exit. The RP entered the room immediately following this intervention and was spoken to by staff. LPA Dunlap observed that the November footage demonstrated a redirection for aggressive behavior and that the violation of personal rights did not take place.

Based on the investigation, including staff interviews, review of facility logs, and video footage, there is no documentation or corroborating witness statements to support whether a personal rights violation occurred or that the facility failed to provide incident reports during the alleged months of June and July 2025.

Although an allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations occurred. Therefore, the allegations are deemed Unsubstantiated.

An exit interview was conducted with Facility Representative- Shirley Jones.



The Notice of Site Visit given and must be posted for 30 days.

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SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Keneisha Dunlap
LICENSING EVALUATOR SIGNATURE:

DATE: 04/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2026
LIC9099 (FAS) - (06/04)
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