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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198400514
Report Date: 03/17/2026
Date Signed: 03/17/2026 12:03:56 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/01/2025 and conducted by Evaluator Dayna Chambers
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20251201090916
FACILITY NAME:ARROYO FAMILY CHILD CAREFACILITY NUMBER:
198400514
ADMINISTRATOR:PATRICIA ARROYOFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 326-9873
CITY:LONG BEACHSTATE: CAZIP CODE:
90805
CAPACITY:14CENSUS: 6DATE:
03/17/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Patricia Arroyo, LicenseeTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Licensee grabbing and throwing child
INVESTIGATION FINDINGS:
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On March 17, 2026, at 9:30 am, Licensing Program Analyst (LPA) Dayna Chambers conducted an unannounced Complaint Inspection for the purpose of delivering findings for the above allegations. LPA announced the purpose of inspection and was allowed entry to facility by Patricia Arroyo, Licensee. LPA observed 6 children in care. Also present was licensee’s assistant Isabela Alberto. There is a total of 11 children enrolled. Licensee’s hours of operation are Monday through Friday 6:00am to 6:00pm, closed Saturday and Sunday.

LPA obtained a children’s current roster LIC9040, confidential interviews with adult #1, staff, licensee, parents, and children. Based on LPA’s investigation, child #1 provided conflicting disclosure to 3 adults during interviews and there were no corroborating statements that would substantiate the allegation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. No deficiencies will
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Dayna Chambers
LICENSING EVALUATOR SIGNATURE:

DATE: 03/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20251201090916
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: ARROYO FAMILY CHILD CARE
FACILITY NUMBER: 198400514
VISIT DATE: 03/17/2026
NARRATIVE
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be cited today March 17, 2026.
A notice of site visit was given and must remain posted for 30 days.
Exit interview was conducted with Patricia Arroyo, Licensee, Appeal Rights were provided.
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Dayna Chambers
LICENSING EVALUATOR SIGNATURE:

DATE: 03/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2