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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198400550
Report Date: 11/10/2022
Date Signed: 12/01/2022 03:34:23 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/06/2022 and conducted by Evaluator Randy Derraco
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20220906114619
FACILITY NAME:LAUNCH PAD LEARNING NLBFACILITY NUMBER:
198400550
ADMINISTRATOR:CLAUDIA CEBALLOSFACILITY TYPE:
850
ADDRESS:6951 OBISPO AVETELEPHONE:
(562) 633-5700
CITY:LONG BEACHSTATE: CAZIP CODE:
90805
CAPACITY:105CENSUS: 44DATE:
11/10/2022
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Director - Claudia CeballosTIME COMPLETED:
11:55 AM
ALLEGATION(S):
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Staff threatened daycare child while in care - Personal Rights
Staff did not follow day care child's dietary requests - Personal Rights
INVESTIGATION FINDINGS:
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On November 10, 2022, at 9:10 a.m., Licensing Program Analyst (LPA) Randy Derraco conducted an unannounced follow-up complaint inspection to the above-mentioned facility and met with Director Claudia Ceballos who guided analyst on a tour of the facility. LPA observed 7 teachers and 44 children in care. The facility was observed to be clean and in good repair.

During the investigation, LPA conducted interviews, reviewed documentation, and made observations. Children interviewed were unable to corroborate that teachers at the child care center threatened them while in care. Children interviewed stated that teachers do not do anything to make them scared or afraid. Parents interviewed did not express any concerns with how their children are being treated while in care. Children interviewed did not express any concerns with what is offered during meal time. Director states that the child care center accomodates specilized dietary requests from the parents. LPA observed allergy lists in each classroom and in the kitchen. One parent states that they had a concern with what is
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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Trevino Cochran
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 11/10/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/10/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20220906114619
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: LAUNCH PAD LEARNING NLB
FACILITY NUMBER: 198400550
VISIT DATE: 11/10/2022
NARRATIVE
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being offered at meal time, however no parents interviewed stated they had a concern with the facility following dietary requests for their children.

Based on the results of the investigation, LPA was unable to confirm staff threatened day care child while in care and staff did not follow day care child's dietary requests. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are unsubstantiated.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Exit interview was conducted, report reviewed and appeal rights provided to Director Claudia Ceballos.
SUPERVISORS NAME: Trevino Cochran
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 11/10/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/10/2022
LIC9099 (FAS) - (06/04)
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