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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198400550
Report Date: 11/02/2023
Date Signed: 11/02/2023 03:42:21 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/05/2023 and conducted by Evaluator Randy Derraco
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20230905161144
FACILITY NAME:LAUNCH PAD LEARNING NLBFACILITY NUMBER:
198400550
ADMINISTRATOR:CLAUDIA CEBALLOSFACILITY TYPE:
850
ADDRESS:6951 OBISPO AVETELEPHONE:
(562) 633-5700
CITY:LONG BEACHSTATE: CAZIP CODE:
90805
CAPACITY:81CENSUS: 44DATE:
11/02/2023
UNANNOUNCEDTIME BEGAN:
02:20 PM
MET WITH:Director - Claudia CeballosTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff handled daycare child in a rough manner - Personal Rights
Staff are isolating child in care - Personal Rights
Facility is racially discriminating against a child in care - Personal Rights
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Randy Derraco conducted an unannounced complaint inspection to the above mentioned facility on 11/02/23. LPA was met by Director, Claudia Ceballos, who provided a tour of the facility. LPA arrived at the facility at 9:45AM and began complaint inspction at 2:20PM. LPA observed 44 children in care and 12 adults caring for the children. The facility was observed to be clean and in good repair.

The purpose of this visit is to deliver complaint findings to the allegations listed above. During the course of the investigation, LPA conducted interviews, reviewed records, and made observations. Individuals interviewed did not corroborate the staff handled daycare children in a rough manner. Individuals states that the dicspline policy relies on redirection when dealing with difficult behavior in children. Individuals interviewed also did not corroborate that children are not isolated. Individuals state that there is always someone there to watch them when they are napping or being redirected and they are never left alone.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 11/02/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/02/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20230905161144
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: LAUNCH PAD LEARNING NLB
FACILITY NUMBER: 198400550
VISIT DATE: 11/02/2023
NARRATIVE
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Individuals interviewed did not confirm that the facility is racially discriminating against a child in care. In an interview, one states that it can be seen that the facility is targeting 3 African American children, however the 3 African American children always "act out a little bit more" and they just happen to be African American. Individuals interviewed state that they have several activities through the course of the day that are all inclusive to children in care, and they are encouraged to join. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Director Claudia Ceballos

SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 11/02/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/02/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2