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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198400550
Report Date: 08/29/2024
Date Signed: 08/29/2024 12:23:53 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/31/2024 and conducted by Evaluator Randy Derraco
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20240531120022
FACILITY NAME:LAUNCH PAD LEARNING NLBFACILITY NUMBER:
198400550
ADMINISTRATOR:CLAUDIA CEBALLOSFACILITY TYPE:
850
ADDRESS:6951 OBISPO AVETELEPHONE:
(562) 633-5700
CITY:LONG BEACHSTATE: CAZIP CODE:
90805
CAPACITY:81CENSUS: 56DATE:
08/29/2024
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:TIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff posted videos of children on personal social media accounts - Personal Rights
Staff spoke inappropriately in the presence of children - Personal Rights
Staff Threatened Child - Personal Rights
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) R. Derraco conducted an unannounced complaint inspection to the above mentioned facility on 08/29/24. LPA conducted the inspection at 10:00 AM and was met by Director, Claudia Ceballos, who guided analyst on a tour of the facility. LPA observed 56 children in care and 10 adults caring for children. The center's physical plant was observed to be in complaince with Title 22 California Code or Regulations.

The purpose of this visit is to deliver complaint findings to the above mentioned allegations. During the investigation LPAs conducted interviews, reviewed records, and made observations. Individuals interviewed state that they have not heard staff members have inappropriate conversations in front of children. Individuals interviewed also state that staff members do not say anything to them that make them scared or feel bad. No concerns were addressed on how staff treat children in care. Individuals interviewed state that parent consent is requested by the center prior to enrollment to allow pictures and videos be used of chldren in care. LPAs observed consent forms signed by parents in children's personnel files.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20240531120022
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: LAUNCH PAD LEARNING NLB
FACILITY NUMBER: 198400550
VISIT DATE: 08/29/2024
NARRATIVE
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 Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report reviewed with Director, Claudia Ceballos.
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Randy Derraco
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2