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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198400579
Report Date: 11/04/2024
Date Signed: 11/04/2024 12:56:08 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/23/2024 and conducted by Evaluator Jeanette Estrada
COMPLAINT CONTROL NUMBER: 54-CC-20240823114446
FACILITY NAME:ST. ANNE'S EARLY LEARNING CENTER AT LUGOFACILITY NUMBER:
198400579
ADMINISTRATOR:ANNA LOPEZFACILITY TYPE:
830
ADDRESS:4347 PENDLETON AVETELEPHONE:
(213) 381-2931
CITY:LYNWOODSTATE: CAZIP CODE:
90262
CAPACITY:80CENSUS: 43DATE:
11/04/2024
UNANNOUNCEDTIME BEGAN:
11:25 AM
MET WITH:Director Karen RoblesTIME COMPLETED:
01:05 PM
ALLEGATION(S):
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9
Staff did not report incident to authorized representative
Staff did not attend to crying child
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jeanette Estrada conducted an unannounced complaint inspection. LPA met with Director Karen Robles for the purpose of delivering the findings for the above allegations. The total census of children in care was 43 with 14 staff supervising.

LPA interviewed staff who stated that when a child is crying, they do tend to them and ensure they are comforted. Per staff, they will provide the child with a photo they have brought in from home or they will redirect them while trying to keep them calm. Per staff if they see that’s not working, they’ll spend more time with the child to try to figure out why they are crying. Parent interviews revealed that they have witnessed staff comfort children who are crying. One parent interview mentioned that they believed the staff could do a bit more to comfort a crying child such as provide a hug to them. Per the Director, staff are allowed to hug the children to comfort them.

Per Director, they were not advised at any time of any incidents that might have occurred in the classroom.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 11/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/04/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 54-CC-20240823114446
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: ST. ANNE'S EARLY LEARNING CENTER AT LUGO
FACILITY NUMBER: 198400579
VISIT DATE: 11/04/2024
NARRATIVE
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Per Director, health checks are conducted daily with the parent present as they help perform the check on the child. Per Director, if there are any incidents that weren’t reported at the time they occurred, the staff ensure to provide a written report to the parent the next time they are at the facility. Per parents interviewed, they receive text messages and photos or a phone call right away when an incident occurs and at the end of the day they are provided with a written report.
Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with Director Karen Robles.
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 11/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/04/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3